39 Insights Under
Retail and Consumer Packaged Goods
3 Things You Need To Know About Retail Permacrisis
In the face of challenging times, understanding evolving customer preferences and behavior can keep retailers profitable.
Permacrisis is Changing Customer Behavior: How Can Retailers Prosper?
Learn from retail experts how to leverage analytics, behavioral science, and customer behavior insights for future success.
Roundtable: Re-Evaluating Energy Management in Commercial Real Estate
Industry and CRE experts discuss the present concerns and future possibilities facing energy management in a roundtable discussion.
Contact Center Investments: Top Mistakes To Avoid
Many brands still take a cost center approach to customer care when they should focus on profitability instead.
Customer Care Super Agents: Meet the New Value Creators
Tomorrow’s customer care will be more relational than transactional, with a focus on long-term value creation.
Today’s Customer Care Metrics: Will They Matter Tomorrow?
AHT, FCR, CSAT, and NPS will carry less weight as customer care pivots from a cost center to a profit engine.
Customer Care In 2030: Top Trends Driving The Future
How Customer-Care Is Building Relationships and Becoming a Competitive Profit Center
Contact Centers Of the Future: A Profitable Proposition
Tomorrow’s customer care function is a profit center, not a cost center. In fact, for some brands tomorrow is already here.
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