Insurance Domain Expertise Meets Digital-First Operations
With an ideal blend of deep domain knowledge and proven CX focus, Sutherland TPA-EDGE offers modern core operations in a holistic platform built for innovation and growth.
- Insurance TPA
- Introduction
- Why Sutherland
- Products and Platform
- Our Work
- Insights
Immersed in the complex and competitive insurance industry, the traditional TPA market is struggling to enable change and transformation. Lack of transparency, poor quality of work and CX, and legacy tech limitations all prevent traditional TPAs from delivering on key business outcomes. Disruptive by design, Sutherland TPA-EDGE can revolutionize your operations by bringing together best-of-breed solutions across sales, servicing, and claims in a highly integrated approach. Fostering transparency, enhancing customer journeys, and optimizing claims processing, our AI and data-driven solutions guarantee unparalleled efficiency, satisfaction, and adaptability in the dynamic insurance landscape.
Unique Market Differentiation in Every Dimension
A holistic ecosystem that combines technology, talent, CX, and intelligence, we use digital tools and AI to digitize processes, improve customer experience, and provide clearer insights that can drive business growth across Life, Annuity, and Group Benefits.
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With a tested and proven optimized conversion toolkit and an experienced team, we make it easier to move to a future-proof solution.
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An end-to-end ecosystem built through a modular approach, delivering speed and agility every step of the way.
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We design operating models and customer journeys that leverage analytics and hyperautomation for frictionless customer experiences.
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Accelerate direct sales with digital solutions that combine operational experience in policy acquisition with design thinking, helping you bring new products to market faster, and scale your business.
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In a volatile talent landscape, Sutherland has a proven track record in acquiring, developing, retaining, and training licensed agents and specialist sales staff.
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We have dedicated innovation teams for operations and technology, keeping our solutions at the cutting-edge, and advise and implement customized products and solutions fit for your business needs.
Related Insights
12 Ways Sutherland Automation Transforms Insurance Processes for Higher ROI
The typical insurance company operational landscape is fraught with manual processes that can be eliminated, as efficiencies are gained, with intelligent automaton and AI.
Decrease Insurance Claims Processing Costs & Increase CSAT With AI
When an insurer's digital transformation includes AI, claims processing costs can fall as much as 50 percent. And no wonder - AI enables them to navigate the claims lifecycle with greater speed, accuracy, and economy to deliver significant value. Why settle for less?