Insurance Domain Expertise Meets Digital-First Operations

With an ideal blend of deep domain knowledge and proven CX focus, Sutherland TPA-EDGE offers modern core operations in a holistic platform built for innovation and growth.

Immersed in the complex and competitive insurance industry, the traditional TPA market is struggling to enable change and transformation. Lack of transparency, poor quality of work and CX, and legacy tech limitations all prevent traditional TPAs from delivering on key business outcomes.

Disruptive by design, Sutherland TPA-EDGE can revolutionize your operations by bringing together best-of-breed solutions across sales, servicing, and claims in a highly integrated approach. Fostering transparency, enhancing customer journeys, and optimizing claims processing, our AI and data-driven solutions guarantee unparalleled efficiency, satisfaction, and adaptability in the dynamic insurance landscape.

  • Enable Transparent Operations. Replacing legacy technologies, our platform provides insurers with real-time process visibility.
  • Enhance the Overall Customer Journey. From prospecting to policy-holder engagement, we facilitate informed decision-making, seamless onboarding, and digital engagements.
  • Deliver a Superior Claims Experience. Expedite claims processing with accuracy, proactive communication, and support mechanisms.
  • Accelerate Growth. Speed to market with 1000+ ready to use product templates out of the box and team of 700+ licensed producers.

Unique Market Differentiation in Every Dimension

A holistic ecosystem that combines technology, talent, CX, and intelligence, we use digital tools and AI to digitize processes, improve customer experience, and provide clearer insights that can drive business growth across Life, Annuity, and Group Benefits.

With a tested and proven optimized conversion toolkit and an experienced team, we make it easier to move to a future-proof solution.
An end-to-end ecosystem built through a modular approach, delivering speed and agility every step of the way.
We design operating models and customer journeys that leverage analytics and hyperautomation for frictionless customer experiences.
Accelerate direct sales with digital solutions that combine operational experience in policy acquisition with design thinking, helping you bring new products to market faster, and scale your business.
In a volatile talent landscape, Sutherland has a proven track record in acquiring, developing, retaining, and training licensed agents and specialist sales staff.
We have dedicated innovation teams for operations and technology, keeping our solutions at the cutting-edge, and advise and implement customized products and solutions fit for your business needs.

Why Sutherland?

10 M+

Claims and servicing voice and digital interactions annually

15 M+

Back and middle office transactions annually

15 +%

Avg channel deflection and elimination of contracts

10 +%

Avg NPS points uplift in service operations

25 +



Products and Platform

Sutherland Robility™

An enterprise automation platform, featuring an assistive bot that can perform key steps in transaction operations.

Sutherland Extract

An AI-powered solution that understands the structure of documents and learns anomalies, becoming more intelligent over time.

Service Unification Layer (SUL)

An orchestration platform for unification of discrete legacy systems.

Sutherland CX360

Analyze every customer interaction and turn them into actionable insights, linking customer interaction details with outcome KPIs using predictive analytics.

SmartLeap™ HelpTree

Make it easier to create and keep knowledge current. It integrates seamlessly with enterprise systems for user-friendly content creation and consumption.

Case Study

Top Supplemental Insurer Skyrockets Annual Revenue and Boosts Closing Rate by 30%

Our Results


Seconds or less to pre-qualify leads

Find Out How

Case Study

Empowering a Leading Life & Annuity Insurer’s Journey to Scalability and Transformation: A Trusted Partnership of 15+ Years

Our Results


Reduction in cost of operations

Find Out How