Hardware, OEM, and Semiconductor

Accelerating Growth Through Digital Transformation at Scale

Create new revenue streams, transform operations, and craft future-ready customer journeys with tailored solutions for your enterprise.

Embrace the Digital Era

Amidst rapid digital evolution, hi-tech manufacturers are in a dynamic race against digitally native entities, who bring a services-first approach. In this fiercely competitive landscape, a robust customer engagement strategy becomes pivotal for revenue growth and sustaining a competitive edge.

We drive your progress by constructing cohesive cloud-driven solutions, integrating intelligent automation, process engineering, and applied AI. This streamlines operations, helps expand market share, and enhances the overall customer experience.

Sutherland’s suite of solutions help elevate your company's performance within the Hardware, OEM, and Semiconductor domains, ensuring tangible business outcomes by:

  • Optimizing incident management
  • Offering comprehensive testing services
  • Revolutionizing business processes
  • Unlocking telemetry data for action

Abstract arcitecture

Digital Transformation Services

Enable a human-centric approach to digital transformation. Solve challenges along the customer journey, improve digital channels, and identify new service opportunities.

Deliver best-in-class customer experiences. Leverage our deep industry expertise, innovative digital technology solutions, and flexible engagement models. We’ll simplify your processes so you can stay agile, better serving your customers and delivering a stand-out experience.

Our offerings:

  • Digital Experience and Automation
  • Application and Business Modernization
  • Data Engineering
  • Infrastructure and Cloud Transformation

Streamline your global support operations. We’ll help you capitalize on renewal opportunities through customer success services, integrating your platforms with digitally enabled toolsets.

Craft customized end-to-end solutions. We handle it all – from technology and personnel to service delivery and maintenance. Focus on your core strengths while we handle the rest.

Products and Platforms

Sutherland Robility™

Free up your most skilled humans to do the most human work – high-risk, high impact, and strategic work that disrupts markets and competition.

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Sutherland Smartleap™ HelpTree

Improve the usability, effectiveness, and intelligence of your knowledge base through our knowledge management platform powered by a robust decision network architecture.

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Sutherland CloudTestr™

Enable AI-driven digital transformation, end-to-end test automation, and faster ROI.

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Case Study

Sutherland Robility™ Bots Change the Operations Game for Avaya

Our Results


Improvement in productivity

Find Our How

Case Study

Smarter Customer Support Through Experience-led Design

Our Results


Reduction in Support Volume

Find Out How

Case Study

Tech Provider Boosts Customer Success Capabilities While Cutting Churn

Our Results


Reduction in implementation time

Find Out How