Hardware, OEM and Semiconductor Organizations
Accelerating business growth through digital transformation at scale.
The Dash to Digital
Hardware, OEM and Semiconductor companies are racing to keep up with 'digitally born' organizations through new competition with a customer-first culture. In this highly competitive environment, the right customer engagement strategy is critical for revenue growth and to build and maintain a competitive advantage.
A Customer First Approach
We accelerate your growth by building integrated cloud-based solutions that leverage intelligent automation, process engineering and applied AI. It means your organization runs leaner, you expand your share of the customers' wallet and improve your customers’ overall experience. Whether it’s providing incident management and comprehensive testing services or transforming business processes; Sutherland has a range of solutions to transform your company’s bottom line.
Our design services enable a human-centric approach to digital transformation. Whether it is solving challenges along the customer journey, improving digital channels, or identifying new service opportunities—we provide an exceptional foundation that puts your customers first.
We help customer care teams convert their support centers into profit centers with new support offerings and migrating customer data to the cloud.
Companies can reduce their cost to serve by embedding Sutherland’s self-healing solutions into devices to preemptively resolve issues and reduce service requests to the customer support center.
Our IT Services leverage decades of business process knowledge in digital technologies to enable best-in-class customer experiences. Partnering with us gives you direct access to our deep industry expertise, innovative digital technology solutions, and flexible engagement models. By simplifying processes, we help you stay agile, so you can serve your customers better and faster.
Products and Platforms
Our Platform and Digital Technologies enable creative customer engagement strategies that expand customer contact channels and bring innovation through self-service offerings. We transform your business, delivering measurable results in customer satisfaction, cost reduction and revenues.
Our Enterprise Automation Services make processes more efficient for clients by integrating disparate systems in a simple, repeatable and scalable manner. And through our Automation and Robotics offerings, we're not only improving quality and accuracy but also decreasing the legacy costs associated with these operations.
Acquisition & Enrollment
We improve customer experience by providing installation services, remote professional services, and in-and-out of warranty support services. Our onboarding services are proven to significantly increase customer adoption.
Premium Tech Support
Organizations can focus on more strategic activities when they rely on Sutherland for product support and testing services. Our range of product support services includes B2B Technical Support, L1/L2 incident management, product configuration, upgrades, and performance monitoring. Our comprehensive product testing services include module, system, integration, regression, data migration, performance and scalability, user acceptance, and pre-deployment testing.
Leveraging Intelligent Automation to deliver meaningful business outcomes and Straight-Through Processing (STP) via a suite of Digital Finance offerings.