Connected Consumer, IoT and Streaming Services
Deploying intelligent customer engagement strategies for connected technology, health devices, IoT, and streaming companies.
- Connected Consumer
- Products And Platforms
- Business Process Services
- Talk to Sales
Every Customer is
Our design services enable a human-centric approach to digital transformation. Whether it is solving challenges along the customer journey, improving digital channels, or identifying new service opportunities—we provide an exceptional foundation that puts your customers first.
Sutherland helps companies harness the power of big data by using analytics and modeling. Our solutions provide a deeper understanding of customer behavior, increase customer adoption and renewals, and expand share of wallet.
We help organizations take control of their content. From social media platforms to community support and reviews management, we tailor our services to meet individual client needs.
Our digital solutions help companies leverage AI to deliver purpose-built bots and create self-diagnostic and self-heal solutions to proactively fix issues before they become problematic for customers.
Sutherland IT services help companies convert free users to paid users by helping build data warehouses and leveraging user data to impact customer acquisition and enrollment.
Digital Transformation Services
Products and Platforms
Business Process Services
Customer Interaction Services
We help launch highly targeted, analytics-enabled campaigns to convert “freemium” to paid users by offering enhanced services, including self-service, automated, and assisted-support.
Meet customer needs at every touchpoint and solve problems before they occur to achieve improved revenues and customer satisfaction scores. Smarter processes are needed to fix customer pain points before they become an issue. Covering across Enterprise, B2B and B2C customer segments, we deliver processes that provide exceptional customer experiences.
Premium Tech Support
Our product support expertise includes B2B Technical Support, L1/L2 incident management, product configuration, upgrades, and performance monitoring. Our comprehensive product testing services include module, system, integration, regression, data migration, performance and scalability, user acceptance, and pre-deployment testing.
Leveraging Intelligent Automation to deliver meaningful business outcomes and Straight-Through Processing (STP) via a suite of Digital Finance offerings.