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Connected Consumer, IoT and Streaming Services

Deploying intelligent customer engagement strategies for connected technology, health devices, IoT, and streaming companies.

Every Customer is   
Connected

More and more people are adopting entertainment streaming services and connected devices like wearables, smart home devices and appliances. Providers now need intelligent business strategies to support connected consumers all while minimizing costs.

Transformative Technology

We help optimize customer retention and uncover business insights that accelerate growth by building integrated cloud-based solutions that leverage intelligent automation, process engineering and applied AI.  

With the support of Sutherland, aggregate and analyze real-time product usage and performance data to optimize design, inventory, maintenance, supply chain, and other critical product-related business processes.

Transform financial processes by leveraging intelligent automation and advanced analytics to improve decision-making, collections, product logistics, and reporting. Reimagine customer experiences to increase retention, reduce cost-of-service and improve profitability.

Digital Transformation Services

Our design services enable a human-centric approach to digital transformation. Whether it is solving challenges along the customer journey, improving digital channels, or identifying new service opportunities—we provide an exceptional foundation that puts your customers first.

Sutherland helps companies harness the power of big data by using analytics and modeling. Our solutions provide a deeper understanding of customer behavior, increase customer adoption and renewals, and expand share of wallet.

We help organizations take control of their content. From social media platforms to community support and reviews management, we tailor our services to meet individual client needs.

Our digital solutions help companies leverage AI to deliver purpose-built bots and create self-diagnostic and self-heal solutions to proactively fix issues before they become problematic for customers.

Sutherland IT services help companies convert free users to paid users by helping build data warehouses and leveraging user data to impact customer acquisition and enrollment.

Products and Platforms

Our Platform and Digital Technologies enable creative customer engagement strategies that expand customer contact channels and bring innovation through self-service offerings. We transform your business, delivering measurable results in customer satisfaction, cost reduction and revenues.

Our Enterprise Automation Services make processes more efficient for clients by integrating disparate systems in a simple, repeatable and scalable manner. And through our Automation and Robotics offerings, we're not only improving quality and accuracy but also decreasing the legacy costs associated with these operations.

When companies leverage our platform solutions, Cloud, Applications and Software as a Service providers, they can significantly decrease their cost to serve. By embedding our self-healing solutions into their device, they can preemptively resolve issues and reduce service requests directed at customer support centers.

Business Process Services

Customer Interaction Services

We help launch highly targeted, analytics-enabled campaigns to convert “freemium” to paid users by offering enhanced services, including self-service, automated, and assisted-support.

Customer Care

Meet customer needs at every touchpoint and solve problems before they occur to achieve improved revenues and customer satisfaction scores. Smarter processes are needed to fix customer pain points before they become an issue. Covering across Enterprise, B2B and B2C customer segments, we deliver processes that provide exceptional customer experiences.

Premium Tech Support

Our product support expertise includes B2B Technical Support, L1/L2 incident management, product configuration, upgrades, and performance monitoring. Our comprehensive product testing services include module, system, integration, regression, data migration, performance and scalability, user acceptance, and pre-deployment testing.

Digital Finance

Leveraging Intelligent Automation to deliver meaningful business outcomes and Straight-Through Processing (STP) via a suite of Digital Finance offerings.

Case Study One of the world’s leading CME organizations.

Connected Consumer Device Support for a Global Organization

Our Results

1 %

of issue categories received an automated solution.

Find Out How

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