We help you achieve digital transformation by
meeting you where you are.

We hold a perspective shaped by our place at the forefront of digital adoption. And we bring it to every engagement. Clients come to us from a wide range of points along their digital journey. And we meet them right where they are.

Go Deeper

Shrink the
cost to serve

while growing revenue collections with platforms and automations that increase the speed & efficiency of the full range of back-office functions.

Expand
access

Through intelligent healthcare network management and automated engagement models, extending your reach by managing the complexities of scheduling and data collection.

Quality
outcomes

with clinical analytics, advanced AI, and cloud-based platforms that unlock the power of data and actionable insight.

Re-imagine
experience

with omnichannel engagement platforms that empower with improved insights and continuous learning & improvement.

Scale capability without shifting gears.

Whether you're experiencing the initial deployment of simple outsourced services or are a digitally native organization already in the cloud, at Sutherland, we expose our clients to the value of automation and analytics—ramping those capabilities into "service as opportunity" as appetite and ability permit.

We help you optimize the value potential of the technologies at hand, remapping existing processes into end-to-end solutions that advance the art of the possible.

We help you:

Leverage what others can do better

Free up capital, energy and leadership attention

Make data work harder for you

Grow skills and capabilities to create success

Unshackle people from historical behaviors and limited mindsets

Take ownership of your success with shared risk partnerships

With reach and scale:

5,000+

dedicated healthcare employees

15+

global locations

100+

healthcare clients and growing

Dedicated

healthcare development, analytics, and data science teams

Proprietary

analytics, omnichannel and back-office platforms, bots and tools

Six of top ten

U.S. health plans are clients

Providers

from stand-alone hospitals to the largest health systems

Med-tech

companies on a global basis

Achieving

an average client Net Promoter Score (NPS) of 80

Solutions

Digital Order Management

We can automate disparate clinical and financial information entry systems into a single and accessible medical claims management system.

Pre-Registration, Quality Assurance and Insurance Verification

We help implement medical billing software and an electronic claims processing system can transform pre-registration. Our revenue cycle experts can review the patient registration process to find problematic areas and create an automated solution.

Legacy A/R Conversions

We work closely with you during each step of upgrading your processes and technologies, alleviating the financial risk associated with this process.

Contract Compliance

We can help you identify underpayments from insurance companies and begin the process of revenue recovery.

Payment Posting and Self-Pay

We can increase your payment posting efficiency by investigating and improving the revenue cycle process and implementing automated payment posting tools. Our patient liability estimator means self-pay patients know their financial obligations.

Patient contact center

Our contact centers allow patients to schedule appointments, ask questions and explore care options quickly and easily.

Reporting and Analytics

Our dashboards and reporting capabilities mean you can catch and address issues that are preventing cash from being collected. Our analytics capabilities and experts can also handle network referral leakage, spot(?) variations in care quality and identify data trends.

Join us in the future

Blog

4 Ways to leverage price transparency data to your advantage

April 2021

Price Transparency of Hospital Standards

Infographic

Your prices are public. Now what?

March 2021