Process is in our DNA. From Day 1, that's what we've done.

In fact, our very first dollar came from process consulting. 30 years later we continue to delight clients through digital and automated processes that lead to exceptional customer experiences.

Where people and process come together.

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining design-thinking insights and data-driven analytics. We complete 43 million transactions a month on a digital backbone that spans the world for more than 120 clients. By implementing winning strategies across entire businesses and customer lifecycles, we’re able to accelerate performance and help clients achieve the high-impact outcomes they’re looking for. Here’s how we do it.

The Sutherland Process.



    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

    • Design Research
    • Design Strategy
    • Digital Design
    • Creative Services


    We untangle complexity and connect dots. This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

    • Consulting
    • Project Management
    • Technology Strategy


    We deliver anywhere in the world or in the cloud. Our global operation model allows us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

    • Solution Implementation
    • Customer Behavior Analytics
    • Process Engineering & Improvement