- Digital Transformation
- Customer Engagement Transformation
Think about walking into a hospital, feeling ill and perhaps worried about how much a visit will cost, how do you want those first few minutes to be handled?
Our client was great at delivering health care, but wanted to validate solutions to handle financial aspects of the patient journey more efficiently and with sensitivity. More broadly they wanted to understand how to improve customer and employee journeys, while working within the context of their medical, business, an d regulatory obligations.