What we believe
about healthcare

Many healthcare organizations have forgotten this simple truth and struggle to make patient, member, and physician experience a competitive advantage. With physician attrition reaching all-time highs this beleaguered group is as much in need of attention as patients. The time to focus on customer experience (CX) and physician experience (PX) is now.

As the only industry sector outside of government and education to experience negative productivity gains over the past quarter century, the business practices of healthcare payers and providers are often a generation behind those in other industries. Many simply won't survive if their poor business operations aren't modernized—and fast.

Maintaining a continuous, always-on relationship with patients and plan members between instances of care is critical today, particularly when in-person visits with providers are fewer and further between and the demand for location-free access to care is growing in response to the COVID19 pandemic.

Increasingly, providers and payers are recognizing the potential value of technology platforms that can be used to solve shared problems by delivering leverage & scale across a fragmented industry.