Healthcare organizations are under growing pressure to improve patient experiences, navigate regulatory complexity, and operate with greater efficiency. Sutherland partners with payers, providers, and healthcare innovators to modernize digital platforms, automate complex workflows, and scale intelligent operations.
Powered by Agentic AI and a portfolio of platforms, we combine digital engineering, advanced analytics, and automation to streamline operations, unlock cost optimization, and deliver measurable outcomes across the healthcare ecosystem.
40%
Accelerated claims processing
25%
Improved TAT for member enrollment
30%
Reduction in non-responders for member and provider surveys
80%
Straight to billing (autonomous medical coding)
5
Days provider credentialing TAT – reduced from 20+ days
40%
Productivity improvement with GenAI/AgenticAI agents
Who We Serve
The future of healthcare is powered by connected ecosystems and intelligent platforms. Sutherland helps organizations across the healthcare value chain harness AI, automation, and digital engineering to drive innovation and operational excellence.
MedTech
Accelerating digital innovation across clinical, regulatory, and commercial operations.
Transforming member experience, claims operations, and payment integrity.
Optimizing care operations, patient engagement, and revenue cycle performance.
Accelerating digital innovation across clinical, regulatory, and commercial operations.
Scaling healthcare software platforms and AI-powered solutions.
Case Studies
Our Solutions
Our healthcare solutions connect customer experience, applications, data, cloud, and AI platforms to build and run intelligent workflows that improve access, claims, credentialing, RCM, care support, and measurable outcomes.
E-Hub
Automate health information exchange between providers and payers
Provider Management Tools
Roster automation, inventory management, data cleansing, and validation
Smart MedCoding
Medical coding workflow platform with autonomous coding
SmartRev
Analytics-driven insurance and self-pay AR follow-up platform
Sutherland SmartCred®
Omnichannel outreach through our SmartCred platform reduces provider friction and cuts turnaround time
Survey Management Platform
Patient survey management platform for healthcare providers
SmartHealthConnect and SmartHealthAnalytics
Manage large volumes of healthcare data and deliver actionable insights
Digital Customer Experience
AI-powered CX transformation improving engagement, workflows, and healthcare outcomes.
Cloudtestr
AI-powered quality engineering
Engage
AI-augmented analytics and integrated desktop for enhanced agent effectiveness
Extract
Advanced NLP, ML, and OCR for document digitization at source
Level Up
Proprietary platform for quality monitoring, coaching, and performance optimization
Robility®
Hyperautomation platform with intelligent workflows, rule management, and ML models
Sutherland Anywhere®
Remote workforce integration for scalable, secure customer service teams
Sutherland Connect®
Omnichannel customer experience platform for seamless engagement
Sutherland CX360®
AI-based customer interaction analytics to optimize experiences and journeys
Smartleap® HelpTree
AI-driven IT service management and remote diagnosis for CX excellence
Sutherland Translate AI®
Embedded NLP translation for digital channels, ensuring global consistency
Cloud Transformation
Optimizing hybrid cloud resilience, performance, and cost efficiency
Data and Analytics
AI-powered insights connecting healthcare data for enterprise intelligence
Data and AI Security
Trust and resilience with AI-driven data safeguards, proactive vendor risk management, and end-to-end security.
Agentic Software Engineering
Deliver AI-led software with Sutherland’s proprietary, governance-first ASE framework. Orchestrate agents across the SDLC with built-in governance and human oversight.
Why Sutherland
Trusted by Global Healthcare Leaders
38+ years partnering with healthcare organizations worldwide, serving 75+ clients through long-term engagements and delivering exceptional client satisfaction with NPS above 80.
Deep Healthcare Domain Expertise
5,000+ healthcare specialists across 15+ global locations bringing deep domain expertise, operational excellence, and digital capabilities to healthcare transformation programs.
Enabling Better Patient Care
Streamlining administrative processes and optimizing workflows so healthcare providers can reduce operational burden and focus more on patient care.
Driving Strategic Healthcare Transformation
Freeing up capital and operational resources so healthcare leaders can focus on innovation, market expansion, and patient-centric care models.
End-to-End Transformation Partner
Sutherland embeds AI-led solutions into the healthcare workflows we run across access, claims, credentialing, RCM, and care support. This closed loop between engineering and operations uses real-world experience, compliance, risk, fraud, quality, and cost-performance feedback to sharpen our solutions and improve healthcare outcomes.
Certifications
