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Sutherland Healthcare digitally transforms healthcare providers, payers, and MedTech organizations by embedding AgenticAI-powered workflow platforms with automation and analytics to improve business outcomes. We partner with Health Plans, Providers, MedTech, Product and Life Sciences Customers to deliver results against outcome-based contracts.
Sutherland Healthcare’s Digital Engineering team offers Product Engineering, Application Management, Data Engineering, AI/Analytics, Intelligent Automation, Cloud Enablement and Modernization, Digital Assurance and Infrastructure Services to Healthcare Enterprises. Powered by 40+ Digital platforms to reduce the total cost of ownership and accelerate the time to develop, implement and/or manage support services digitally.
DIGITAL OUTCOMES DELIVERED
Accelerated claims processing
Improved TAT for member enrollment
Reduction in non-responders for member and provider surveys
Straight to billing (autonomous medical coding)
Days provider credentialing TAT – reduced from 20+ days
Productivity improvement with GenAI/AgenticAI agents
Who We Serve
Payer
As the healthcare landscape rapidly transforms, we empower Payers, Payviders and Third-party administrators with AI powered business process services and digital engineering services and solutions. We organize design-thinking workshops for our customers to identify automation hotspots and business process reengineering opportunities.
Legacy Modernization or Core Admin system replacement is a multi-year, multi-million exercise which could derail the core focus of Payers. Sutherland’s digital workflow platforms seamlessly coexist with the Core Admin systems to improve operational efficiency and productivity in 3 to 12 calendar weeks.
Sutherland’s advanced human-centric payer solutions are designed to accelerate operational excellence, elevate member and provider experiences, and ensure seamless regulatory compliance – powered by automation, analytics, and digital platforms.
Provider
MedTech
ISV
Our Solutions
Healthcare Payer
SmartHealthConnect and SmartHealthAnalytics
Manage large volumes of healthcare data and deliver actionable insights
Sutherland SmartCred®
Omnichannel outreach through our SmartCred platform reduces provider friction and cuts turnaround time
Provider Management Tools
Roster automation, inventory management, data cleansing, and validation
Survey Management Platform
Patient survey management platform for healthcare providers
Healthcare Provider
SmartRev
Analytics-driven insurance and self-pay AR follow-up platform
Smart MedCoding
Medical coding workflow platform with autonomous coding
E-Hub
Automate health information exchange between providers and payers
SmartHealthConnect and SmartHealthAnalytics
Manage large volumes of healthcare data with and deliver actionable insights
Sutherland SmartCred®
Omnichannel outreach through our SmartCred platform reduces provider friction and cuts turnaround time
Sutherland powers intelligent CX transformation for healthcare payers and providers by blending human-centered design with digital precision. Through advanced AI, analytics, and automation, we deliver hyper-personalized, frictionless experiences that improve member engagement, streamline provider workflows, and drive better health outcomes across the care continuum.
Digital Applications
Robility®Hyperautomation platform with intelligent workflows, rule management, and ML models
ExtractAdvanced NLP, ML, and OCR for document digitization at source
CloudtestrAI-powered quality engineering for banking applications
Smartleap® HelpTreeAI-driven IT service management and remote diagnosis for CX excellence
Engage
AI-augmented analytics and integrated desktop for enhanced agent effectiveness
Sutherland CX360®AI-based customer interaction analytics to optimize experiences and journeys
Sutherland Translate AI®
Embedded NLP translation for digital channels, ensuring global consistency
Sutherland Anywhere®
Remote workforce integration for scalable, secure customer service teams
Sutherland Connect®
Omnichannel customer experience platform for seamless engagement
Level UpProprietary platform for quality monitoring, coaching, and performance optimization
Cloud Transformation
Optimizing hybrid cloud performance for healthcare payers and providers by leveraging predictive infrastructure intelligence and autonomous self-healing systems—minimizing cloud spend and downtime while maximizing resilience, scalability, and operational efficiency.
Connected Intelligence
Sutherland’s Connected Intelligence solutions seamlessly integrate data, advanced analytics, and AI to power real-time, enterprise-wide intelligence across the healthcare ecosystem. By dismantling data silos and enabling precision insights, we empower payers and providers to accelerate innovation, personalize member and patient experiences, and unlock the full potential of their digital health assets.
Data and AI Security
Sutherland fortifies digital trust for healthcare payers and providers with intelligent data and AI security solutions that safeguard PHI, ensure regulatory compliance, and proactively mitigate risk. From AI-powered threat detection to automated vendor risk orchestration, we enable secure, resilient ecosystems that empower innovation with confidence in a hyper-connected, AI-driven healthcare landscape.
Why Sutherland
Trusted by Global Leaders
18+ years partnering with healthcare companies, 75 clients with multi-year partnerships with 80+ NPS. We are trusted transformation partners to iconic brands worldwide.
Industry-Leading Global Healthcare Expertise
5000+ dedicated healthcare services professionals in 15+ dedicated healthcare locations. Access specialized healthcare domain expertise, and industry best practices to augment internal capabilities.
Improved Patient Care
Streamline processes and reduce administrative burdens to enable quicker response times and efficient patient care.
Focus on Strategic Work
Free up resources and capital, focus on strategic initiatives, market expansion, and patient-centric care delivery models.
