Investing in Our People
As a global organization, we understand that every employee has unique needs, and supporting their well-being is at the heart of our approach. We also recognize that openness about health and wellness varies across cultures.
Our wellness strategy is designed to provide confidential support, counseling, and locally relevant wellness resources. We are committed to raising awareness, equipping individuals with the tools they need, and empowering people managers to recognize signs of stress within their teams.
We also tailor our wellness programs to the nature of our work—such as providing specialized support for teams in the trust, safety & content moderation space. This integrated approach ensures that our wellness efforts are not only inclusive and culturally sensitive, but also aligned with our broader engagement goals to foster sustainable success by addressing six key dimensions of wellbeing: physical, emotional, social, intellectual, purpose, and environment.
A Holistic Approach to Wellness Support
Our global wellness model features six dimensions to promote a healthy work-life balance:
Physical – Encouraging regular activity, nutrition, and healthy habits.
Emotional – Fostering self-awareness and positivity.
Social – Building community connections and interdependence.
Intellectual – Stimulating creativity and continuous learning.
Purpose – Aligning personal values with a sense of meaning and balance.
Environment – Creating supportive surroundings at home, work, and beyond.
Sutherland’s Global Wellness Approach
Enhance Awareness and Knowledge
Training leaders in stress management, psychological safety, and emotional intelligence, complemented by on-demand resources for teams.
Prevention and Healthcare
Offering health insurance, flexible vacation days, and resources for work-life balance.
Wellness in Action
We have implemented a practical approach to preventive stress management for employees in their personal and professional lives. Weekly yoga, mindfulness sessions, expert-led workshops, and local wellness initiatives.
Professional Psychological Support
In-country employee assistance programs provide employees and their families with access to confidential support to overcome stress and traumatic life events.
Content Moderation Wellness Programs
Provide specialist care to employees tailored to their work, including psychological assessments, access to counseling, resilience training, and wellness and engagement resources.
Combining Technology and Human Touch
Built on the pillars of our global Wellness Program, our Wellness at Sutherland platform is a virtual hub providing comprehensive wellness resources, with topics ranging from physical health and stress management to lifestyle challenges, resilience, communication, and work-life balance. It also features a monthly calendar of masterclasses and events, as well as micro-learning sessions such as:
- Fitness App
- Live Wellness Classes
- Sleep School
- Brain Gym
- Stress Less Life
- A Mindfulness and Meditation Library
Innovative employee engagement brings our strategy to life, led by a network of Wellness Coaches and Certified Wellness Champions. The Champions are trained to identify signs of stress and burnout, offer guidance (to employees and their managers) and access to resources, and help organize local wellness initiatives.
Engagement on the My Manager Cares About My Wellbeing index measured as part of the Global EX Survey (2024)
Year-on-year improvement in early attrition (0-90 days)
Year-on-year reduction in total tenure attrition
SAT: 4.9/5, eNPS: 96 Wellness Champions Program satisfaction rating 2024
SAT: 4.7/5, eNPS: 85 Workplace Wellness Program in 2024
Awards & Recognition
