Meet us at #CCWEurope Booth No. 13
CCW Europe 2025 is where Europe’s most forward-thinking CX leaders converge to explore the future of customer contact, digital transformation, and experience innovation.
As a Gold Sponsor at this year’s event, Sutherland is spotlighting powerful AI-led innovations that redefine customer experience orchestration. From predictive and generative AI that enables proactive, human-centered service, to an AI-powered experience hub that seamlessly connects channels and touchpoints, and intelligent agent assist solutions that elevate performance—Sutherland is shaping what best-in-class CX looks like in the AI era.
Join us at #CCWEurope25 to discover how we’re engineering connected, intelligent journeys that delight customers, empower frontline teams, and drive tangible business outcomes across global markets.
Solutions Showcase
Experience a curated preview of Sutherland’s Digital Acceleration Centers from Bengaluru and London—featuring immersive AI-led demos that bring bold innovation and real-world CX impact to life.
AI-Driven CX, End-to-End
Seamlessly connect intent to resolution with AI-powered point solutions that unify channels, context, and conversations.
Reimagining the CX Core
Agentic AI in Action
Enterprise Co-Pilots with Google & Microsoft
Exclusive Workshop
Move Beyond the ‘Hype’: How to Leverage AI for Real Bottom‑Line Impact in CX
- Learn Why AI – especially agentic – should not be viewed as a cut-price human replacement, but as a way to dramatically improve effectiveness in customer experience, combining human strengths with AI to achieve far better outcomes
- Discover Why AI Success Requires More Than Powerful Technology – Without a clear value focus, the right operating model, and organisational alignment, initiatives risk delivering polished but ultimately misleading results, abandoned projects and lost confidence
- Gain Insights Into the Fundamentals That Drive Real Business Impact With AI – From strong data governance and robust measurement against KPIs, to the organisational design and talent required to prioritise and deliver high-value use cases
Hosted by: Dr. Iman Karimi, SVP, Global Head of Data Science, Sutherland
Monday, 6th October | 13:20 – 14:35
Track B: Customer Experience – Workshop J
Powering Transformation with AI Platforms
Comprehensive security platform for your remote workforce
Gen AI Voice BotEnhance customer support effectiveness and experience
Agent SuccessAI-powered multilingual customer support for a global customer base
Translate AI™Smarter Knowledge Management with AI
Smartleap® HelptreeUnderstand customer behavior across channels to deliver superior CX
CX 360Predictive Network Intelligence for Superior Reliability
Sentinel AI™Meet Sutherland Leaders at #CCWEurope
