Software providers are dealing with the transition to a SaaS world, where customer adoption and renewal are the fuel required to increase and sustain revenue streams. Sutherland’s services help software providers optimize customer retention and uncover business insights that drive growth.
- Transform end-to-end customer lifecycle from onboarding through renewal to increase adoption and customer retention.
- Evolve support models to accommodate interoperability challenges.
- Leverage automation tools for product testing and to perform root cause analysis of malfunctions.
- Easily migrate customers from legacy products & support and set-up on new platforms.
- Offset support costs and identify additional sources of revenue.
Explore the range of services that are available for software and subscription providers through Sutherland’s Digital, Business Process, and Customer Engagement Transformation service areas: