Faster Turnaround and Lower Costs in Property Preservation

Industry: Insurance | Services: Automation, Artificial Intelligence, Business Operations

Client Overview

The client is a leading nationwide provider of property preservation services, managing thousands of properties on behalf of mortgage lenders and servicers. To stay competitive, the client needed to improve efficiency, compliance, and scalability across its operations.

The Challenge

Managing Scale, Cost, and Compliance in Property Preservation

The client faced challenges in managing a high volume of work orders with manual processes that slowed turnaround times and increased costs. Compliance requirements added complexity, while inconsistent reporting created risks for lender partners. The company needed a digital-first partner to streamline operations and deliver consistent, reliable performance.

Sutherland Solution

Reengineering Property Preservation Processes

Sutherland partnered with the client to transform its property preservation operations through digital enablement and process optimization. Key initiatives included:

1. Automation of work order management to improve efficiency and reduce manual errors
2. Advanced analytics to enhance compliance monitoring and performance tracking
3. Workflow standardization to deliver consistency across nationwide operations
4. Scalable delivery model to manage seasonal and regional demand fluctuations

The Outcome

Cost Savings, Compliance, and Scalable Growth

With Sutherland’s support, the client reduced operational costs, accelerated work order turnaround, and achieved higher compliance levels. Enhanced reporting accuracy improved lender confidence, while the scalable model positioned the client for growth. The transformation delivered both immediate efficiency gains and long-term operational resilience.