Sutherland eSeal® Transforms Supply Chain Operations, Cutting Costs by 5% for a Leading Electrical Brand

Industry: Manufacturing | Services: Digital Engineering Services, eSeal®

Client Overview

The client was facing growing challenges in maintaining visibility and efficiency across its supply chain. Key issues included limited product traceability, difficulty in managing recalls, and a lack of insight into secondary sales. The company also struggled with counterfeit products and inconsistencies in cross-border sales, which affected both brand integrity and profitability

The Challenge

Additionally, sales return validation processes were slow and prone to errors, resulting in unnecessary losses and inefficiencies in working capital management. The organization required a solution that could streamline its complex operations and provide transparency across the entire supply chain.

Sutherland Solution

Delivering Smart Supply Chain Visibility with eSeal®

Sutherland deployed its Digital Supply Chain Solution, eSeal®, to bring real-time transparency and control to the client’s operations. Each product was assigned a unique digital ID, enabling full traceability from component manufacturing to the final product sale.

The platform mapped each product’s journey through the supply chain, building a complete product genealogy that made tracking, validation, and recall management far more efficient. Real-time work-in-progress (WIP) tracking enhanced production visibility, while validation scanning ensured accurate dispatches and reduced errors.

Sutherland also implemented a Distributor Management System (DMS) to monitor secondary sales, optimize inventory levels, and enhance, sales forecasting. Backward traceability was built into the system, allowing for quick and accurate validation of sales returns and warranty claims.

The Outcome

End-to-End Visibility and Operational Excellence

The implementation of Sutherland eSeal® transformed the manufacturer’s supply chain into a transparent, data-driven ecosystem. The solution enabled accurate validation of sales returns, which reduced false claims and incorrect dispatches, resulting in a 5% reduction in overall costs.

Real-time sales visibility reduced stockouts and improved inventory control, driving a 4% increase in sales. Additionally, a 2% reduction in working capital was achieved through lower labor costs, fewer transit losses, and optimized resource utilization.

With eSeal®, the client achieved end-to-end visibility, improved operational control, and a measurable performance boost, laying the foundation for a truly digital supply chain.