Lifestyle Brand Cuts Provisioning Time 89% and Enables 24/7 Scalability

Industry: Retail & Consumer Packaged Goods | Services: Digital Engineering Services, Oracle EBS

Client Overview

The client is a global leader in designing, marketing, and distributing innovative footwear, apparel, and accessories. Founded in 1973 and headquartered in Goleta, California, the company delivers high-quality products worldwide, catering to diverse consumer needs from outdoor adventures to everyday wear. They operate worldwide with retail, e-commerce, and distribution arms, and rely heavily on Oracle EBS and Fusion Middleware for their back-office and supply chain systems.

The Challenge

Scaling Operations While Managing Frequent Outages and Limited IT Bandwidth

The client struggled with integrating its Oracle EBS and managing middleware in peak season. They experienced more than 10 incidents every two days, each lasting over 10 minutes. Additionally, backups were often misconfigured—75% of incident recoveries failed. The lack of automated monitoring and the shortage of skilled personnel worsened system instability, particularly during load surges.

Sutherland Solution

24/7 Managed Services, Automation, and Proactive Monitoring

Sutherland deployed a blended onsite and offshore SME team to halve the finance and SCM backlog and support enhancements. A centralized reporting and ticketing setup improved process efficiency. We introduced 24/7 monitoring of servers, database health, disk I/O, and thresholds. Automation and structured restoration protocols were established for rapid recovery. We implemented Fusion OnDemand Managed Services to optimize Oracle EBS and middleware deployments, improving performance and stability.

The Outcome

Uninterrupted Operations, Faster Provisioning, and Scalable Resilience

Sutherland enabled the client to expand IT capacity and support both project and operational demands seamlessly, even during peak periods. Automated provisioning time dropped by 89%, dramatically speeding routine deployments. The Fusion Middleware environment now remains continuously available, backed by proactive alerts and health checks, reducing downtime, enhancing efficiency, and strengthening reliability across their IT infrastructure.