Industry: Technology | Services: Automation, Data & Analytics, Digital CX
Client Overview
The client is a Fortune 500 computer technology leader, providing hardware, software, and digital solutions to enterprises worldwide. With operations spanning multiple regions, the company needed scalable and efficient support processes to enhance the customer experience and reduce costs.
The Challenge
Streamlining Global Operations for Efficiency
The client faced inefficiencies across fragmented workflows and legacy systems. High operating costs and inconsistent customer experiences created barriers to growth. The company needed a scalable digital operations model that could unify processes and improve efficiency at scale.
Sutherland Solution
Digital Operations and Workflow Automation
Sutherland partnered with the client to implement a digital-first operations framework. Intelligent automation and AI-powered tools streamlined workflows, eliminated redundancies, and standardized processes across regions. Advanced analytics provided actionable insights for continuous improvement, while CX enhancements ensured seamless customer support.
The Outcome
Lower Costs, Higher Efficiency, and Better CX
Through its collaboration with Sutherland, the client reduced operating costs by 25% and achieved standardized workflows across global operations. Customer satisfaction improved due to faster, more consistent support. The transformation equipped the client with a scalable, future-ready operations model aligned with its global growth strategy.
KEY OUTCOMES
Reduction in operating costs
