Webinar Overview
AI is reshaping customer experience, but its true potential lies in Human-in-the-Loop (HiTL) models and Agentic AI—where human expertise enhances AI’s decision-making, and AI autonomously drives seamless, proactive, and personalized interactions.
For Technology and Communications, Media, & Entertainment (CME) enterprises, balancing automation and human judgment is critical to delivering superior customer experience while optimizing costs.
Join Doug Gilbert (CIO & Chief Digital Officer, Sutherland) and Sriram Panchapakesan (CEO—TMT & Europe, Sutherland) as they discuss how HiTL and agentic AI are revolutionizing CX and what this means for CX leaders in the Tech and CME industries.
This webinar is designed for:
- CX Leaders & Executives – VPs, Directors, and Heads of Customer Experience, Service, and Support
- Technology & CME Business Leaders – Digital Transformation Heads, Product Owners, Customer Success Leads
- AI & Automation Strategists – Leaders focused on AI-driven CX innovation
- Contact Center & BPO Leaders – Those exploring AI-driven customer engagement & automation
Watch now and gain the insights needed to navigate the digital shift in inventory management.
Meet the Experts
