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B2B Technical Support

Our comprehensive suite of B2B Technical Support offerings includes advanced product support and implementation services — on premise or in the cloud — for some of the world's leading brands. By using analytics, machine learning, and intelligent automation, we deliver proven results for businesses and their end users. As a preferred partner of several marquee companies, Sutherland helps you make every step of your customer's journey successful.

The Sutherland Advantage

Digital Onboarding

 B2B Technical Support - Digital On-Boarding
Jumpstart your business transformation with Natural Language Processing.

Knowledge Management

B2B Technical Support - Knowledge Management
Build a Knowledge Management culture that is enabled for self-service success.

Collaborative Support

B2B Technical Support - Collaboration Support
Improve resolution effectiveness and employee satisfaction with Swarming. Read the whitepaper

Our Services

Digital Transformation
B2B Technical Support - Digital Transformation

Digital Transformation

Our Integrated technology platforms and tools are aided by best in class processes and include: 

  • Real-time/Historical Analytics with Insights
  • Cognitive Knowledge Engine
  • Support Automation
  • Digital Voice
Support and Success
B2B Technical Support - Support & Success

Support and Success

Our support services can not only help you solve today's problems but can future proof your customer operations by enabling your journey to Customer Success. Services include:

  • Customer Care / Triage
  • Level 1 & Level 2 Support
  • Proactive Support
  • Customer Success
Professional Services
B2B Technical Support - Professional Services

Professional Services

We offer a complete end-to-end solution for your professional services needs, including:

  • Customer Onboarding
  • Implementation Support
  • Migration Support
  • Project Management
  • Customer Education
Managed Services
B2B Technical Support - Managed Services

Managed Services

Our robust managed services offerings give you and your customers peace of mind and include:
  • Remote Monitoring
  • Proactive Health Checks
  • Upgrade Management
  • Advisory Services

Our Partners

B2B Technical Support Partner
B2B Technical Support Partner