Modernize, Reimagine, Accelerate
Sutherland turns ServiceNow into a growth engine, modernizing the core with agentic, self-healing operations that deliver reduced technical debt, and reimagining CX with unified CRM and service journeys. We power industry-specific workflows across retail, healthcare, BFSI, telecom and beyond, connecting front-, middle- and back-office operations end to end. Three plays, one platform, built to move faster than the enterprise around it.
Up to 40%
20–30%
Our Solutions
Three outcome-led plays, one platform. Wherever you are on your ServiceNow journey, modernizing the core, transforming CX, or scaling industry-specific workflows, Sutherland has a proven path to get you there faster.
Autonomous Operations
Clean up the ServiceNow core, move to agentic, self-healing L1/L2 resolution.
CX Transformation
Modernize CRM & service journeys on ServiceNow CSM for unified, omnichannel CX.
Industry Workflows
Purpose-built ServiceNow apps for retail, healthcare, BFSI, telecom & more.
AI Governance Framework
Establish guardrails for responsible AI adoption and compliance.
Clean up the ServiceNow core, move to agentic, self-healing L1/L2 resolution.
Modernize CRM & service journeys on ServiceNow CSM for unified, omnichannel CX.
Purpose-built ServiceNow apps for retail, healthcare, BFSI, telecom & more.
Establish guardrails for responsible AI adoption and compliance.
Platforms
ServiceNow AI Platform
Unified platform that brings together data, AI, and workflows to enable enterprise-wide automation and intelligent operations at scale.
AI Control Tower
Central governance to monitor and optimize models, agents and workflows with transparency and compliance.
AI Agent Fabric
Central governance to monitor and optimize models, agents and workflows with transparency and compliance.
Workflow Data Fabric
Next-gen data layer unifying enterprise data (structured, unstructured, real-time, historical) for AI agents and workflows.
Automation Engine (within Data Fabric)
Includes RPA, process mining, integrations, and orchestration capabilities to convert insights into automated actions at scale.
Industry Focus
Banking and Financial Services
Modernize legacy operations by automating loan processing, de-risking compliance reporting, and orchestrating fraud case management workflows.
Communications, Media & Entertainment
Automate network operations, streamline multi-channel subscriber dispute workflows, and accelerate cloud media infrastructure incident resolution.
Healthcare
Manage clinical service workflows and patient request routing securely within strict compliance rules.
High Tech
Scale SaaS support models and infrastructure management with agile, engineering-led automation.
Insurance
Accelerate back-office claims routing and policy administration through automated data validation.
Manufacturing
Implement smart factory service desks and supply chain incident management to drive operational resilience.
Mortgage Services
Transform lending operations with digital workflow routing and automated compliance tracking.
Resources, Energy & Utilities
Optimize field service workflows and critical asset tracking during the energy transition.
Retail & CPG
Orchestrate omnichannel customer care workflows that link retail sites to central logistics engines.
Travel and Logistics
Enhance fleet and passenger incident response operations through real-time data orchestration.
Why Sutherland
Unified Platform
Unified platform for managing IT, employee, and customer workflows, for reduced complexity.
Enhanced Service Delivery
Deliver exceptional service experiences to customers, employees, and stakeholders.
Cost-Efficiency
Automate routine tasks and minimize labor costs, reduce errors, and achieve cost savings.
Visibility and Insights
Get real-time visibility into business performance to enable better decision-making.
Security and Compliance
Prioritize security and compliance, with robust security features, latest updates.