October 20 – 22, 2025 | Las Vegas | Booth #514

Sutherland at TSIA World Envision

For Leaders Ready to Optimize Agentic AI: From Pilot to Profit in Tech Services

From Reactive to Predictive to Profitable

How Agentic AI Delivers Real ROI—Transforming Support, Success, and CX at Scale

As a Gold Sponsor of TSIA World Envision 2025, Sutherland is showcasing how Agentic AI is reshaping enterprise product support, customer success, and digital workplace services.

Our focus this year: helping enterprises move from AI pilots to enterprise-wide impact—where investments unlock higher workforce productivity, stronger customer outcomes, measurable ROI, and CX strategies built for the future.

Join us to see how we can help you amplify the adoption of Agentic AI to accelerate profitability, simplify operations, and raise the bar for post-sale enterprise technology services.

Book a Meeting

What You’ll Experience With Sutherland at Booth #514

Customer Experience Reimagined

See how Agentic AI powers proactive & predictive services—anticipating and resolving issues, coaching agents in real time, and reimagining voice interactions with intelligent routing, live translation, and automated post-call summaries

Workforce Empowerment

Explore tools that reduce operational complexity and enhance human potential, enabling proficiency and teams to focus on higher-value interactions

Scalable ROI Framework

Discover Sutherland’s proven Enterprise AI ROI Roadmap, designed to help executives align AI investments with tangible business outcomes—balancing cost optimization with breakthrough innovation

Future-Proofing the Enterprise

Get executive-ready insights, benchmarks, and playbooks with our C-Suite Acceleration Kit—helping leaders unlock enterprise value and future-proof service strategies

Theater Session

Autonomous Support Engineers: Redefining Service Operations in the AI Era

October 22, 2025 | 12:30 PM-12:50 PM

Support operations are evolving beyond traditional automation to meet the rising expectations of customers. This session introduces Autonomous Support Engineers—AI-driven agents that think, act, and adapt like skilled human engineers—delivering intelligent triage, proactive maintenance, and seamless multilingual support. Learn how Sutherland is deploying these next-generation agents to transform global service experiences and deliver measurable business impact.

Key Takeaways

Understand how Autonomous Support Engineers differ from scripts, bots, and static workflows.
Explore how capabilities like voice, agentic reasoning, and translation enhance trust, inclusivity, and resolution quality.
Learn design principles and business outcomes—reduced MTTR, higher FCR/CSAT, and better use of human expertise.

Who Should Attend
This session is ideal for leaders in customer support, service operations, and digital transformation seeking to harness AI for scalable, intelligent service. Product managers, operations heads, and IT leaders exploring next-gen automation will gain valuable insights.

Speakers

Doug Gilbert – CIO and CDO, Sutherland
Naveen Kumaresan – Sr. Director, Platform Solutions, Sutherland

Why Sutherland?

With decades of experience across enterprise support, digital workplace, and customer success, we deliver more than technology—we deliver outcomes. Our Agentic AI-led approach to Services optimization is:

Consulting-Led

Ensuring scalable and sustainable ‘Human-in-the-Loop’ AI implementation and adoption

Outcome-Driven

Focused on measurable improvements in CX, efficiency, and profitability

Enterprise-Ready

Designed to scale across global, complex environments

See the New Era of Enterprise Technology Services

The age of Agentic AI has arrived. At TSIA World Envision 2025, discover how Sutherland helps enterprises move from pilot to profit—transforming product support, customer success, and beyond.

Visit Us at Booth #514 or book a meeting with one of our experts