Strengthen Payer-Provider Collaboration.
Simplify Provider Journeys. Improve Outcomes.
Our Customer Experience Management (CXM) for Provider Services is designed to do more than solve problems—we help you reimagine them.
With over 35 years of experience in healthcare operations, we enable payers to drive deeper engagement, greater efficiency, and higher satisfaction across every touchpoint of the provider journey. Our solutions drive higher digital adoptions, enhance self-service capabilities and significantly reduce call volumes while improving provider experience.
Unlocked Digital Performance
Our solutions focus on simplifying key processes across provider enrollment, data maintenance, prior authorizations, member eligibility verification, claims, appeals, and care coordination—delivering faster resolutions and fewer handoffs. Here’s the impact we deliver:
Increase in NPS
Credentialing turnaround time
Reduction in Average Hold Time (AHT)
Improvement in resolution and FCR
Increase in agent productivity
Operational cost savings
Comprehensive Member Services
Elevate exceptional provider interactions and drive long-term loyalty.
Customer Engagement Strategy
Human-centered experience design, strategy, operating models, and engagement blueprints for providers across their journey
Contact Center Operations
Channel & Self-Service
Provider360 & Personalization
Digital Products & Platforms
Agent-Enhancing Technology
Managed Services
Enabling Digital Platforms
Get access to our next-gen CX platforms that harness AI, automation, and analytics to simplify complexity, improve outcomes, and drive smarter decisions—at scale.
Meet providers where they are—with voice, messaging, and chat solutions powered by conversational AI.
- Sutherland Connect manages every interaction across channels with smart interaction routing, call recording, real-time reporting, and complete visibility.
Unlock the full story behind every conversation.
- With CX360, you get automated QA, sentiment and survey analysis, next-best-action intelligence, and detailed compliance insights—100% of the time.
Give your teams answers before they ask.
- Agent Success – a cloud-based AI solution that integrates directly with agent desktops to deliver intelligence-based guidance in the moment.
- HelpTree.AI brings smart search and step-by-step support that makes knowledge easy to find—and even easier to use.
Empower agents with tools that do the heavy lifting.
- Connect Unified Desktop for embedding multiple applications into one view
- Real-time workforce tools manage adherence, scheduling, and performance.
- Translate.AI ensures seamless multilingual support—across any channel, any time.