Sutherland Enables Seamless Bot Migration and 24/7 Resilience for Leading Print Services Firm

Industry: Retail & Consumer Packaged Goods | Services: Automation, Products and Platforms

Client Overview

LSC Communications, a leading player in the Business Solutions and Pulp & Paper sector, specializes in delivering traditional and digital print services along with a broad range of print-related and office products. With a legacy rooted in high-volume production and distribution of magazines, catalogs, and school commemorative products, the company continually invests in technologies that support operational efficiency and business resilience.

The Challenge

Preparing for License Expiry While Looking for a Smarter, More Cost-Effective Automation Platform

In mid-2024, LSC Communications began planning the next phase of its automation journey, as the existing UiPath license approached expiration in June 2025. With several business processes already automated and running in production, this upcoming change presented potential risks to business continuity.

The need for a more sustainable, cost-efficient, and scalable automation ecosystem led to discussions around platform migration. Key priorities included avoiding business disruption, ensuring a smoother transition, and optimizing licensing and long-term maintenance costs.

Sutherland Solution

Structured Migration with Zero Disruption and Full Accountability

Sutherland partnered with LSC Communications and proposed migrating to Robility®—our proprietary hyperautomation platform that offers the right balance of performance, reliability, and cost efficiency—to address both their immediate and future requirements. 

With a structured, step-by-step migration plan, the Sutherland Intelligent Automation team ensured minimal risk, reduced costs, and uninterrupted business operations—laying the foundation for both immediate stability and long-term scalability.

This set the stage for a transformation journey mapped out in clear, actionable steps.

• Comprehensive Assessment
  The engagement began with a detailed study of LSC’s UiPath automation landscape to capture architecture, dependencies, and performance benchmarks. This provided clarity on requirements and ensured no critical process was overlooked.
• Migration Blueprint and Planning
  A phased roadmap was created to guide the UiPath-to-Robility® transition. The plan outlined validation checkpoints, and stakeholder involvement, minimizing the risk of business disruption.
• Phased Deployment
  All 27 processes were systematically redeveloped, tested, and deployed on Robility®—one by one—to minimize risk and ensure seamless transition. This phased approach enabled the IA team to resolve issues early and fine-tune them along the way, ultimately streamlining the process.
• Bot Redevelopment and Testing
  Each bot was re-engineered using Robility® best practices, followed by rigorous functionality and performance testing. User Acceptance Testing (UAT) was conducted with client stakeholders to validate accuracy, reliability, and seamless operations post-migration.
• On-Time, Seamless Delivery
  The entire migration was successfully completed within the agreed timeline, with zero disruption to ongoing operations. The process was closely monitored to ensure operational stability at every stage.
• Cost-Effective Transition
  Migration to Robility® delivered optimized costs through a more efficient licensing model, positioning LSC for long-term savings and greater flexibility in managing its automation program.

Key Differentiators of Robility® Leveraged in this Migration

• Cost-Effective Licensing: Robility® provided a more affordable licensing model than UiPath, delivering significant long-term operational savings.
• Seamless Integration: The platform’s flexible integration capabilities simplified connectivity with existing business applications, ensuring a smooth migration.
• Scalable Architecture: Robility®’s scalable design allows future automation expansion without incurring additional overhead.
• Accelerated Delivery: Faster bot development and deployment features enabled the team to meet an aggressive migration timeline with ease.
• Enterprise-Grade Security: Adherence to industry-standard security protocols ensured robust data protection and regulatory compliance throughout the transition.
• Built-In Functionality: Native platform features reduced reliance on external tools, streamlining the automation landscape.
• 24×7 Monitoring & Support: A dedicated monitoring team ensured consistent bot performance, rapid issue resolution, and uninterrupted business operations.

The Outcome

Simplifying Management, Maximizing Continuity: A Trusted Automation Journey

The migration to Robility® delivered measurable impact from the very first year, driving significant year-over-year cost savings that continue to scale. Beyond financial gains, the solution brought qualitative improvements—offering cohesive visibility into bot production, 24/7 monitoring to ensure uninterrupted business continuity, and simplified management through our centralized control center team.

Most importantly, this engagement has strengthened the partnership with LSC. Through consistent collaboration, transparent communication, and successful delivery, Sutherland has reinforced its position as a reliable automation partner for the client’s evolving needs.