Sutherland empowers global enterprises with transformative digital solutions, boasting a formidable presence with 55,000+ professionals across 60+ global delivery centers, serving over 400 clients, including 50% of Fortune 500 firms. Our digital backbone spans 144 countries, processing 43M+ transactions monthly in 40+ languages.
Key Capabilities & Focus Areas:
- Core Strategic Pillars: Customer Experience, Intelligent Automation, Data & Analytics, Cloud, Product Engineering, and Digital Assurance
- Comprehensive Offerings: Full-scope services including BPaaS (e.g., Contact Center, Digital Finance, Healthcare), Digital CXM, Digital Operations, Engineering & Labs, and Advisory
- Retail & CPG Mastery: Deep expertise across the entire value chain for CPG, QSR, and e-commerce, supporting both traditional and disruptive business models
- Advanced Tech Stack: Leveraging cutting-edge Intelligent Automation, RPA, AI/ML Analytics, IoT, Cloud, Mobility, VOC, Chatbots, Generative AI, and Agentic AI
- Proprietary AI Tools: Robility.AI, Sphere.AI, Utilities. GenAI, Analytics.AI, Contracts.AI, Conversational.AI, and Extract.AI
- Tailored Retail & CPG Services: From Store & Online Operations to Supply Chain, After Market Support, Enterprise Services, Contact Centers, and Digital Marketing & Sales
- Integrated Digital Fabric: Seamlessly connecting Systems of Record (ERP), Automation, Engagement, Integration, and Insights for unparalleled operational excellence
At Sutherland, we’re pioneering Agentic AI to redefine customer engagement. For Retail, in the demo we outline delivering hyper-personalized interactions, proactive support, and AI-powered human augmentation to unlock:
- Enhanced Personalization: Tailored experiences that truly resonate
- Peak Efficiency: Drastically cut costs and errors through automation
- Smarter Decisions: Real-time insights for rapid, superior customer service
- Sustainable Growth: Optimized resource use for a greener future