The Agentic Telecommunications Enterprise

Telecommunication providers face a tighter operating environment shaped by rising costs, more complex networks, and higher expectations for uninterrupted connectivity. Fragmented systems and manual, reactive processes make it difficult to meet these expectations at scale. Traditional approaches to CX and network management simply can’t keep pace.

This POV explores how Agentic AI can connect network intelligence with customer journeys, enabling proactive troubleshooting, predictive network operations, and orchestrated service delivery. Rather than reacting to issues after impact, agentic enterprises prevent disruption and resolve problems before customers feel them. It shows the steps telcos can take to leverage these capabilities and how to turn them into a strategic advantage.

Download this whitepaper to learn:

• How agentic AI transforms troubleshooting and customer issue resolution across channels
• Where agentic systems deliver the greatest impact in network health and predictive operations
• How agentic provisioning and field enablement reduce delays, errors, and truck rolls
• What foundational capabilities telcos need to safely operationalize autonomy at scale