Hardware Manufacturers

Sutherland offers a range of services to help hardware manufacturers run leaner, expand the share of the customer’s wallet, and improve their customers’ experience. Whether it’s providing incident management and comprehensive testing services, or leveraging Robotic Process Automation (RPA) to transform business processes, Sutherland has solutions that can affect your company’s bottom line.

  • Transform customer experiences across multiple channels while reducing costs, leveraging a range of automated solutions, including virtual agents, chatbots, and Robotic Process Automation (RPA).
  • Harness the power of big data using analytics and modeling for a deeper understanding of user behavior and to identify new revenue opportunities.
  • Leverage RPA to transform business processes within and outside the enterprise.     

Explore the range of services that are available through Sutherland’s Digital, Business Process, and Customer Engagement Transformation service areas.

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Digital Services

Digital Services

Sutherland helps hardware manufacturer customer care teams convert their support centers into profit centers with new support offerings and migrating customer data to the cloud.

Hardware manufacturers can reduce their cost to serve by embedding Sutherland’s self-healing solutions into the device to preemptively resolve issues and reduce service requests to the customer support center.

Customer Engagement Services

Customer Engagement Services

Premium Tech Support
Hardware manufacturers can focus on more strategic activities when they rely on Sutherland for product support and testing services. Our range of product support services includes B2B Technical Support, L1/L2 incident management, product configuration, upgrades, and performance monitoring. Our comprehensive product testing services include module, system, integration, regression, data migration, performance and scalability, user acceptance, and pre-deployment testing.

Acquisition and Enrollment
Sutherland helps improve hardware manufacturers overall customer experience by providing installation services, remote professional services, and in-and-out of warranty support services. Our onboarding services are proven to significantly increase customer adoption.

Business Process Services

Business Process Services

Finance and Accounting
By leveraging deep customer profile and analytic insights, Sutherland helps hardware manufacturers optimize Order-to-Cash operations, improve returns management, provide greater global supply chain visibility, and enhance fulfillment operations.

Research Report: Unlocking the Field Service Supply Chain

Connecting the customer experience with business operations.

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