AIRLINES

Empower Travel, Elevate Experiences, Redefine Retail

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Transforming Airlines With Experience-Led Strategies

Driven by continuous advancements in technology, today’s landscape of swiftly changing customer expectations and the critical need for operational efficiency means that airlines must adapt and innovate to thrive.

At Sutherland, we specialize in empowering airlines to deliver exceptional customer experiences and remain agile in a dynamic market. Our Sutherland altra® suite of solutions are designed to help airlines:

  • Optimize every aspect of the omnichannel customer journey, from trip planning to post-payment support.
  • Identify and meet the demands of both customers and employees, leveraging cutting-edge AI technology to ensure a seamless and streamlined experience.
  • Design and manage end-to-end business operations, ensuring consistent and exceptional experiences throughout every phase of the customer journey.
94%

Increase in ancillary sales for a Nordic airline

40%

Reduction in F&A operating costs for a leading Middle East airline

60%

Increase in on-time cargo shipments for a European airline group

Our Solutions

Powering a new wave of growth for airlines with the power of data and AI, automation, and our advanced products and platforms.

Digital Transformation

  • Customer/user journey consulting
  • Content management
  • Social content moderation

Offer and Order Management Services

  • Omnichannel passenger and cargo sales, including customer care and reservations
  • Loyalty management
  • Disruptions management
  • Social media monitoring
  • Non-airline partner management

Order Accounting and Settlement for Passenger and Cargo

  • Sutherland altra® platform
  • Order accounting and assurance services
  • Direct operating cost management
  • Payment management and reconciliation

Finance and Accounting

  • ERP implementations
  • Accounts receivables management
  • Accounts payables management
  • Airport tax management and reconciliation

Digital Engineering and Automation Services

Data Analytics and Insights

  • Omnichannel customer analytics
  • Revenue and cost analytics
  • Partner contract optimization

Accelerate Transformation with End-to-End Digital Engineering Solutions

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Define

Strategy Blueprint

Revamp business with profound industry and technological expertise.

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Design

Reimagined Experiences

Create superior experiences using a multi-lens world view.

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Develop

Tailored Solutions

Build disruptive custom tech and data platforms to unlock insights.

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Deploy

Market-Leading Tech

Swiftly deploy and harness bespoke technology solutions.

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Drive

Innovation at Scale

Manage and optimize enterprise systems and apps at scale.

Platforms

Powering innovation for your digital transformation journey

Sutherland altra®

Future-proof your airline finance operations with intelligent automation.

Sutherland altra®
Connect®

A comprehensive cloud-based omnichannel customer experience platform.

Connect®
Sutherland CX360™

Analyze every customer interaction and turn them into actionable insights, no matter what part of your enterprise touches them.

Sutherland CX360™
Data and Analytics

Deliver, measure, and optimize your customer experience with our AI-powered suite of Consumer Experience Analytics (CXA) solutions.

Data and Analytics
Intelligent Automation

Our IA solutions combine market-leading expertise with intelligent technology and process capabilities to deliver maximum ROI.

Intelligent Automation
Digital Finance

We deliver meaningful business outcomes and Straight-Through Processing (STP) via a suite of Digital Finance offerings.

Digital Finance

Testimonials

You really are a world-class team. We are very proud of being your partner during this journey, and we hope to continue working with you.

Head of Revenue Accounting, COPA Airlines

Unlocking Digital Performance

Deep Domain Expertise

Leverage specialized airlines industry expertise and business process excellence to create scalable tailored solutions. 

Industry-Leading Innovation

Powered by 200+ patented inventions, Sutherland’s AI-driven products and platforms empower businesses to innovate, streamline processes, and deliver exceptional experiences. 

Enhanced Customer Experience

Customer-centric innovative solutions that deliver personalized experiences, increase customer satisfaction, and build brand loyalty. 

Contact Us

Thanks for reaching out! We look forward to talking soon.
Explore All Industries

Explore All Industries

Explore All Solutions

Explore All Solutions

Contact Us

Thanks for reaching out!

We look forward to talking soon.

Get in Touch

Get in Touch

Thanks for reaching out!

We look forward to talking soon.