Transforming Airlines With Experience-Led Strategies
Driven by continuous advancements in technology, today’s landscape of swiftly changing customer expectations and the critical need for operational efficiency means that airlines must adapt and innovate to thrive.
At Sutherland, we specialize in empowering airlines to deliver exceptional customer experiences and remain agile in a dynamic market. Our Sutherland altra® suite of solutions are designed to help airlines:
- Optimize every aspect of the omnichannel customer journey, from trip planning to post-payment support.
- Identify and meet the demands of both customers and employees, leveraging cutting-edge AI technology to ensure a seamless and streamlined experience.
- Design and manage end-to-end business operations, ensuring consistent and exceptional experiences throughout every phase of the customer journey.
Increase in ancillary sales for a Nordic airline
Reduction in F&A operating costs for a leading Middle East airline
Increase in on-time cargo shipments for a European airline group
Our Solutions
Powering a new wave of growth for airlines with the power of data and AI, automation, and our advanced products and platforms.
Digital Transformation
- Customer/user journey consulting
- Content management
- Social content moderation
Offer and Order Management Services
- Omnichannel passenger and cargo sales, including customer care and reservations
- Loyalty management
- Disruptions management
- Social media monitoring
- Non-airline partner management
Order Accounting and Settlement for Passenger and Cargo
- Sutherland altra® platform
- Order accounting and assurance services
- Direct operating cost management
- Payment management and reconciliation
Finance and Accounting
- ERP implementations
- Accounts receivables management
- Accounts payables management
- Airport tax management and reconciliation
Digital Engineering and Automation Services
Data Analytics and Insights
- Omnichannel customer analytics
- Revenue and cost analytics
- Partner contract optimization
Accelerate Transformation with End-to-End Digital Engineering Solutions

Define
Strategy Blueprint
Revamp business with profound industry and technological expertise.

Design
Reimagined Experiences
Create superior experiences using a multi-lens world view.

Develop
Tailored Solutions
Build disruptive custom tech and data platforms to unlock insights.

Deploy
Market-Leading Tech
Swiftly deploy and harness bespoke technology solutions.

Drive
Innovation at Scale
Manage and optimize enterprise systems and apps at scale.
Qatar Airways Successfully Deploys Sutherland’s Revenue Accounting Platform for Increased Flexibility
Platforms
Powering innovation for your digital transformation journey
Future-proof your airline finance operations with intelligent automation.
Sutherland altra®A comprehensive cloud-based omnichannel customer experience platform.
Connect®A translation solution that matches your brand’s unique context requirements while delivering speed to market and expediting new-market entry without expanding footprint.
Analyze every customer interaction and turn them into actionable insights, no matter what part of your enterprise touches them.
Sutherland CX360™Deliver, measure, and optimize your customer experience with our AI-powered suite of Consumer Experience Analytics (CXA) solutions.
Data and AnalyticsOur IA solutions combine market-leading expertise with intelligent technology and process capabilities to deliver maximum ROI.
Intelligent AutomationWe deliver meaningful business outcomes and Straight-Through Processing (STP) via a suite of Digital Finance offerings.
Digital FinanceTestimonials
Unlocking Digital Performance
Deep Domain Expertise
Leverage specialized airlines industry expertise and business process excellence to create scalable tailored solutions.
Industry-Leading Innovation
Powered by 200+ patented inventions, Sutherland’s AI-driven products and platforms empower businesses to innovate, streamline processes, and deliver exceptional experiences.
Enhanced Customer Experience
Customer-centric innovative solutions that deliver personalized experiences, increase customer satisfaction, and build brand loyalty.