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Travel

Our team of fare-expert professionals are IATA certified. As a strategic partner of IATA , we bring a deep knowledge of the industry and its fare structures. Our travel solutions address multiple travel industry challenges, including optimizing revenue through Net Fare Management. Our expertise in the travel segment extends to Cruise Line operators, helping them improve their net revenue yields by optimizing costs, improving customer experience, and improving revenues by enabling consultative selling. Our solutions help OTAs drive customer loyalty, improve margins, and optimize costs thus keeping them a step ahead of their competitors in a traditionally low margin, high density market. Some of the key differentiators that we offer include multi-channel international reservations and loyalty and customer assistance platforms.

Explore the range of services for the travel industry that are available through Sutherland’s Digital, Business Process, and Customer Engagement Transformation service areas.

Digital Services
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Digital Services

The bar for digital experiences is being raised around the world—often augmenting or even replacing people-driven processes. Sutherland works to create delightful digital-led customer experiences that produce outstanding business results as well. Win, win.

Customer Engagement Services
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Customer Engagement Services

Satisfaction & Loyalty
We offer clients Loyalty Management Programs, which allow their customers to use their loyalty rewards easily and effectively, contributing to a high level of customer satisfaction. Retention marketing and brand reputation offered through our highly experience staff.

Premium Tech Support
We are able to rapidly scale our omnichannel customer support in multiple languages and geographies with our three-tiered Incident Response safety platform. We deliver strong performance results that increase global customer satisfaction and employee productivity to the top quartile.

Customer Experience
Sutherland offers Social Media Management services to Travel industry clients to help them effectively run and enhance their customer experience programs. These services include up-sell, market sentiment analysis, process cancellations, notification of flight disruptions, and expedited refunds.

Care & Support
Sutherland offers its travel customers global customer care and support services in multiple languages. These customized services include query support, change requests, and special services requests.

Business Process Services
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Business Process Services

Finance & Accounting
Our TTL FTP practice provides end-to-end services, including Procure to Pay, Order to Cash, and Record to Report. Our travel domain expertise enables us to reduce cycle times as well as slippages and errors. Our focus on centralization helps travel and hospitality companies achieve benefits, such as reduced DSO, improved efficiencies, and improved cash flow. Our powerful analytics capabilities span credit, aging, general ledger variance, and trending analytics services.

Order Management
Our TTL services can handle the efficient booking, ticketing, and post-sale servicing of your company’s ancillary products, which includes cancellations, disruptions in interline processes, and refunds.