Our team of fare-expert professionals are IATA certified. As a strategic partner of IATA , we bring a deep knowledge of the industry and its fare structures. Our travel solutions address multiple travel industry challenges, including optimizing revenue through Net Fare Management. Our expertise in the travel segment extends to Cruise Line operators, helping them improve their net revenue yields by optimizing costs, improving customer experience, and improving revenues by enabling consultative selling. Our solutions help OTAs drive customer loyalty, improve margins, and optimize costs thus keeping them a step ahead of their competitors in a traditionally low margin, high density market. Some of the key differentiators that we offer include multi-channel international reservations and loyalty and customer assistance platforms.
Explore the range of services for the travel industry that are available through Sutherland’s Digital, Business Process, and Customer Engagement Transformation service areas.
