Sutherland Altra® Powers Revenue Accounting Transformation for a Leading Middle Eastern Airline

Industry: Travel, Transportation, Hospitality & Logistics | Services: Sutherland Altra®

Client Overview

Our client is a prominent Middle Eastern national airline, serving nearly 10 million passengers annually across 50 destinations in 27 countries. Known for its commitment to exceptional service and operational excellence, the airline sought to modernize its back-office functions to support its ongoing expansion and efficiency goals.

The Challenge

Reducing Manual, Repetitive Processes in Revenue Accounting

The airline’s existing legacy revenue accounting system was struggling to keep pace with rapid business growth. Month-end closures were delayed, and interline transactions—key to airline revenue reconciliation—were becoming increasingly complex.

As the transaction volume increased, so did the need for manual intervention, resulting in errors, higher operational costs, and longer processing times. Additionally, a shortage of skilled revenue accounting talent in the region made it critical to adopt a user-friendly, intelligent platform that could automate repetitive tasks and provide scalability for future growth.

The airline needed a robust, feature-rich, and future-proof passenger revenue accounting solution that could enable efficiency, accuracy, and visibility across its operations.

Sutherland Solution

Implementing Sutherland Altra® for Automated Revenue Accounting

Sutherland Altra®, a next-generation passenger revenue accounting platform was deployed, to transform the airline’s financial operations.

The solution automated complex interline billing, fare validation, and revenue recognition processes—dramatically reducing the need for manual touchpoints. Sutherland Altra®’s intuitive design and configurable modules allowed for quick adoption by the airline’s accounting team, while its powerful analytics engine provided real-time insights into revenue performance.

By integrating seamlessly with the airline’s existing systems, Sutherland Altra® enabled faster month-end closures, enhanced data accuracy, and reduced operational dependency on human intervention.

The Outcome

Efficiency, Accuracy, and Scalability Delivered

With Sutherland Altra®, the airline transformed its revenue accounting operations into a modern, intelligent, and scalable function that supports its ambitious growth trajectory. The new system significantly reduced manual effort and errors across accounting workflows, while streamlining interline and passenger transactions for faster, more accurate reconciliation. By automating critical processes, the airline achieved accelerated month-end closures and improved financial transparency. In addition, operational costs were lowered through automation and optimized workflows. This transformation has empowered the airline to operate with greater agility, accuracy, and efficiency—allowing finance teams to shift focus from manual processing to strategic analysis and business growth.