You know your customer care can add more value than cost to your business – and the time to make this transition is now. But where to begin? And what are the steps along the way?
In this webinar, experts from Sutherland, joined by a guest speaker from Forrester, will explore:
Enabling the transition from cost center to value center
Leveraging AI/ML in the contact center in the right ways
The pivot points for realizing real business value
Turning strategy into practical execution that gets results
Integrating repeatable analytics processes into the company’s DNA
Max Ball - Guest Speaker – Principal Analyst, Forrester
Noah Beltran - SVP, Digital Growth Executive, Sutherland
Jeff Mortlock - VP, Digital Solutions & Customer Engagement, Sutherland
You can also view and download a copy of the presentation slides here.