Qatar Airways Successfully Deploys Sutherland’s Revenue Accounting Platform for Increased Flexibility

The fully automated and custom-built platform will enable the airline to streamline processes and boost operational excellence


ROCHESTER, NY – March 09, 2022Sutherland, the digital transformation company, announced today the implementation of Sutherland altra® PRA – an intelligent automation driven and future-ready passenger revenue accounting platform (certified for ONE Order by IATA and compliant with NDC) – at Qatar Airways, strengthening its 15-year relationship.


As one of the world’s fastest-growing airlines, Qatar Airways serves over 140 destinations globally and operates a fleet of more than 200 passenger aircrafts. With a heavy emphasis on upkeeping its industry-leading customer experience and superior performance, Qatar Airways prioritizes high levels of operational excellence, accuracy, and speed across all its functions, particularly within its financial department. The airline needed a robust and automated revenue accounting solution, fully geared to address future needs, and meet the changing standards of the airline industry.


“Airlines are facing greater pressure than ever to improve efficiencies, while at the same time keeping up with changing customer expectations and improve experience,” said Melissa O’Brien, Research Leader for Travel, Hospitality and Logistics, HFS Research. “While CX-focused front office investments often get the most attention, there are very complex back-office processes which need to run well to support that customer experience. We have observed Sutherland investing in industry-focused solutions to complement clients’ existing tech and make processes more efficient, such as the altra® suite which is tailored to airlines. The PRA solution is an example of a solution that enables a key back-office process for more agile decision making, which is critical for airlines to operate efficiently and ultimately remain competitive.”

Sutherland altra® PRA is free of legacy code. Its micro-services-based architecture provides a highly efficient and scalable platform to support rapidly evolving industry requirements. The platform generates deeper insights into revenues and receivables, enabling timely and informed decisions. Airlines implementing altra® PRA have seen a nearly 55% reduction in manual effort. Thanks to intelligent automation and a robotics driven exception management engine, altra® PRA leads to 99.9% flown revenue recognition within 24 hours of flight. With seamless document level accounting, the sales reporting cycle sees >50% more compression as compared to other platforms helping airlines in managing receivables better.


“As the airline industry comes off the pandemic-driven impact to business, we are delighted to equip one of the world’s leading airlines with the technology that will enable it to build a solid foundation to make real-time financial decisions that will offer it a competitive advantage.” said Doug Gilbert, CIO and Chief Digital Officer at Sutherland. “With Sutherland altra® PRA, Qatar Airways can expect faster recognition of revenues and accurate business forecasting.”


The comprehensive platform also includes Robility, Sutherland’s Robotic Process Automation (RPA) solution, integrating external systems that do not natively provide for API-based data exchange. Sutherland enables major global airlines like Qatar Airways to align their accounting operations to emerging business models and to consolidate, digitalize and drive greater agility in passenger revenue accounting operations.


About Sutherland

Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally designed and engineered experiences for customers and employees. For over 35 years, we have cared for our client’s customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.

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