Logistics

Customer Engagement Services

As customers start to value the experience even more than the product or price, it’s critical to engage with them at the right time, across just the right touch points. Sutherland takes a human-centered approach to designing solutions—delivering results that businesses seek out and the instant gratification customers increasingly demand.

Business Process Services

Finance & Accounting (F&A)
Sutherland can transform your company’s collections and back-office activities. This includes streamlining traditional processes, such as freight audit and payment, carrier procurement and capacity management. We can also integrate robotic process automation with your air cargo system and improve accuracy.

Order Management
Sutherland provides claims management and consignment event management for precious and premium cargo.

Document Management
Sutherland provides trip and order processing based on customer-defined rules and KPIs.