Sutherland Healthcare IT Achieves Level 5 Appraisal in CMMI Institute’s Capability Maturity Model Integration

Provider of transformative healthcare services receives the highest level of third-party validation, showing dedication to continuous improvement 

ROCHESTER, NY — Feb. 19, 2020  Sutherland, the digital transformation company, today announced that Sutherland Healthcare IT has been appraised at CMMI (Development and Services V1.3) Maturity Level 5 – the highest level attainable – of the CMMI Institute’s Capability Maturity Model Integration (CMMI®). CMMI is a capability improvement framework that provides organizations with the essential elements of effective processes that ultimately improve their performance.

"I am extremely pleased with the progress we’ve made in the past 18 months in improving our performance and processes,” said Srinivas Rao, senior vice president and global head of Technology Services at Sutherland. This appraisal at Maturity Level 5 by CMMI Institute is a testament to the focus and dedication of each and every member of the team.

Appraisal at CMMI Maturity Level 5 indicates the organization is performing at an “Optimizing” level. At this stage of maturitythe organization is focused on continuous improvement of processes based on a quantitative understanding of its business objectives and performance needs. Level 5 organizations are built to pivot and respond to opportunity and change, and their stability provides a platform for agility and innovation. 

In June 2018, Sutherland Healthcare IT embarked on its journey to achieve the Level rating, focusing on building a culture of continuous improvement. The achievement allows Sutherland Healthcare IT to strengthen its differentiation in the marketplace and reap many long-term benefits, including increased customer satisfaction through better quality and less rework, resulting in higher levels of customer retention and growth.

Sutherland’s official CMMI® V1.3 multi-model (Development + Services) appraisal was conducted by CUNIX Infotech, CMMI® Institute Partner, onsite from Nov. 4 through Nov. 16, 2019. The programs contained within the CMMI® Level 5 initiative include domain-centric IT services and platform solutions to healthcare, technology and other industry segments.

For more information on the impact of Sutherland’s healthcare solutions and services, please visit us online. 

About CMMI Institute 

A subsidiary of ISACA Enterprises, CMMI® Institute is the global leader in the advancement of best practices in people, process, and technology. The Institute provides the tools and support for organizations to benchmark their capabilities and build maturity by comparing their operations to best practices and identifying performance gaps. For over 25 years, thousands of high-performing organizations in a variety of industries, including aerospace, finance, healthcare, software, defense, transportation, and telecommunications, have improved their performance and earned a CMMI maturity level rating and proved they are capable business partners and suppliers. 

About Sutherland  

As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning over 60 locations and 16 countries around the world. To learn more, please visit us at 

Media Contacts: 

Sheridan Smalley, LEWIS PR for Sutherland 


Kate Hallett, Sutherland