Sutherland Awarded 2023 Zendesk Partner Award

The award recognizes Sutherland for outstanding partnership and collaboration in North America

ROCHESTER, New York – February 05, 2024 Sutherland, a leader in experience-driven digital transformation, today announced it is the recipient of Zendesk’s 2023 GTM Partner of the Year in North America for its joint market success in 2023. The award is a testament to Sutherland’s long-term partnership with Zendesk and its continuous commitment to offering a range of solutions that cater to the diverse needs of clients.

Sutherland has a multifaceted partnership with Zendesk, a cloud-based customer service software company, that spans various channels since 2016. At the core of this partnership, Sutherland is a business process outsourcing (BPO) partner and a systems implementation partner for Zendesk clients. Sutherland's Agent Success solution is also published on the Zendesk Marketplace, which integrates with Zendesk.

“We are honored to be recognized as a Partner of the Year with Zendesk,” said Gopal Ummadisetti, CX Practice Head, Digital Engineering Services at Sutherland Global Services. “Zendesk has become a reputable sales channel for our Digital Engineering Services team, based upon the foundation of the services built over the past seven years with some of our best clients. The trust and credibility we have built with Zendesk has paved the way for a more transparent relationship, strengthened collaboration and created a channel for new opportunities.”

As part of its strategic partner approach and commitment to meeting the unique preferences and needs of its clients, Sutherland’s partnership with Zendesk is designed to seamlessly support clients expressing a preference for their solutions. This includes providing technical support and implementation services to ensure a smooth and efficient integration of Zendesk’s offerings. Being recognized as a Partner of the Year underscores Sutherland’s reliability and effectiveness in driving customer success and proven ability to deliver exceptional solutions.

“Over the years, we’ve witnessed a growing number of our clients invest in Zendesk and our ability to provide value-added implementation services and integration with Sutherland assets helps us deliver a more complete set of solutions for our clients,” said Jeff Von Hendy, Insights Manager at Sutherland Global Services. “This recognition from Zendesk reaffirms our position as a trusted partner in the industry and strengthens our dedication to expanding our capabilities to better serve our clients.”

Through this partnership, Sutherland has supported prominent organizations in the sports and entertainment industry, global logistics, publishing, non-profit and the food and beverage sector.
The Zendesk Partner Awards honors partners that played a crucial role in driving customer success throughout 2023 from a global network of over 2,700 partners.

"We're thrilled to recognize Sutherland as our 2023 GTM Partner of the Year in North America," said Thenu Kittappa, RVP of Global Partners, Programs & Enablement at Zendesk. "Their commitment to client-focused solutions and driving customer success aligns perfectly with our mission. This award underscores their exceptional work and our strong partnership. We look forward to our continued collaboration and success."

For more information about Sutherland and its services, visit


About Sutherland

Sutherland is a global leader in business and digital transformation. With 35 years of experience, we combine deep domain expertise and proven optimization with both proprietary and partnered tools and platforms. With the goal of driving growth, efficiency and productivity across the enterprise, Sutherland brings together our people, processes, products and platforms to provide a unique combination of market-leading technology and business process excellence. We are reinventing the front-office experience and back-office operations – turning legacy environments into state-of-the-art business enablers across Healthcare, Insurance, Banking and Financial Services, Communications, Media and Entertainment, Travel, Logistics and Retail technologies. Our team of global professionals provides our clients with tailored services and solutions to help them navigate a constantly evolving future while achieving outsized performance.