Sutherland Named a Leader in ISG's Finance & Accounting Outsourcing Services 2018 Archetype Report

Recognized for transformation approach that combines data analytics and design thinking with deep domain expertise and process level automation

Rochester, NY – July 2, 2018 – Sutherland, the global process transformation company, is proud to be recognized by Information Services Group (ISG), a leading research and consulting firm, as a leader across multiple transformation and digital driven archetypes in ISG's Finance & Accounting (F&A) Outsourcing Services 2018 Archetype Report.

The report credits Sutherland for always striving to stay ahead of technological advancements, and posits that its automation suite is fully equipped to deliver end-to-end F&A process transformation.

“Whether a client leverages its digital core, cognitive analytics, AI/machine learning or emerging technologies, Sutherland is able to give clients access to the latest technologies through a mix of best-of-breed and proprietary IPs to deliver a realized, accelerated ROI,” said Jan Erik Aase, Research Director at ISG.

Sutherland Leads in Buyer Requirements and Characteristics:

  • Automation Implementers – experienced buyers looking to leverage technology
  • Transformation-Oriented Buyers – looking to transform their finance and accounting operations to be ahead of the curve
  • Holistic Buyers –looking for strategic partners who understand their business, can implement technology and drive end-to-end F&A process improvement functions so they can focus on their core business activity

In addition, Sutherland was recognized as a noteworthy provider in both of ISG’s Vertically Focused and Transactional Services Buyers categories. ISG applauded the company for its integrated delivery model with a mix of resources, domain expertise, process level integration and automation, along with deep intellectual property across the healthcare, travel and mortgage verticals.

“We partner with our clients to break down, redesign and deliver complex business processes better than before, utilizing an automation-first approach delivered as a service and focused on business insights and ROI,” said Tim Leger, Sutherland SVP, Business Process Transformation. “We inherently understand the challenges small- and medium-sized businesses face – and the opportunities available to them – because we are one ourselves.”

ISG recognized Sutherland’s next-generation digital capabilities and market-leading intellectual property as a unique contributor to its leadership position. Sutherland packages those digital capabilities and domain expertise into the Finance SmartSuite platform. The Sutherland transformation approach is delivered in two models, which both include robotic process automation, cognitive analytics, AI/machine learning and emerging technologies:

  1. Innovation as a Service (IaaS) that focuses on automation and transformation
  2. Business Process as a Service (BPaaS) that focuses on automation, transformation and managed services

ISG also praised Sutherland’s ongoing investment in digital labs, digital assessment frameworks and design-thinking capabilities that optimize processes, deliver enhanced business value and accelerate cycle time as key differentiators.

Other Key Differentiators Noted by ISG:

  • Proven track record
  • Digital solution capabilities
  • Flexible as a service consumption model
  • Pricing flexibility
  • Domain expertise

To learn more about how Sutherland helps F&A organizations digitally transform, visit Sutherland for financial services online.


About Sutherland

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, New York, Sutherland employs thousands of professionals spanning 20 countries around the world. To learn more, please visit us at

Media Contacts:

Sheridan Smalley, LEWIS PR for Sutherland

Kate Hallett, Sutherland