ROCHESTER, NY, November 14, 2016 – To further help customers plan and execute their digital process transformation strategies, Sutherland Digital is advancing its capabilities under the direction of Andy Zimmerman, former President of Frog Design. Mr. Zimmerman will serve as president of Sutherland Digital and lead the company's Telecommunications and Technology business units.
Leading with a human-centric design approach, Sutherland Digital has realigned its capabilities to now include the company's design labs expertise along with consulting, big data analytics and delivery platform services. Sutherland Digital clients can now draw upon a comprehensive portfolio of services and technologies to ensure outstanding customer experiences and superior business outcomes.
The announcement comes shortly after Sutherland acquired Nuevora, a top 10 big data analytics firm. The acquisition advanced Sutherland's big data analytics capabilities to address the fundamental challenge many companies face: translating massive amounts of customer data into immediately useful action.
"Sutherland Digital is a critical differentiator and will cement our position as a strategic business partner for clients that adds measurable value," said Dilip Vellodi, Sutherland chairman and CEO. "We will consult clients about their approaches and alternatives for omni-channel delivery so they have a better understanding of their customers' needs, as well as new products and services that help reach their business goals. Our focus on digital, with Andy's leadership, will allow customers to grow their greatest assets – their relationships with their customers."
Sutherland Digital serves a range of verticals, including retail, banking, travel, healthcare, mortgage, insurance, telecom, technology, transportation, government and entertainment. The new leadership and realignment of services will strengthen its capabilities to better support every phase of the digital journey for customers - from developing digital process transformation strategies to implementing digital solutions and running digital processes.
"Our leading edge digital practices and technologies, combined with Sutherland's track record of executing processes at scale, provides an end-to-end platform for digital process transformation," Zimmerman said.
Mr. Zimmerman joins Sutherland after leading Frog Design, one of the world's leading innovation and product design firms. Before that, he was the global managing director for Accenture Mobility, where he built the practice, and generated $1 billion in sales in three years.
About Sutherland Global Services
Established in 1986, Sutherland Global Services is a global BPO and technology-enabled services company offering an integrated set of back-office and customer facing front-office services that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world serving marquee clients in major industry verticals. Headquartered in Rochester, New York, United States, Sutherland employs over 38,000 professionals and operates 61 global delivery centers in the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, the Philippines, Slovakia, Sweden, the United Arab Emirates, and the United Kingdom as well as a far-reaching team from CloudSource, Sutherland's work at home program.