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Banks face dual pressures: retaining deposits and meeting customer expectations in a competitive market. The Federal Reserve’s recent rate cut adds complexity, stimulating lending growth but tightening margins as banks balance lower borrowing costs with competitive deposit rates.
At the same time, evolving technologies, sophisticated fraud, and the rise of FinTech demands agility and innovation.
Sutherland helps clients transform banking operations with custom solutions, BPaaS delivery models, and services powered by design thinking and user experience labs. Backed by cutting-edge technology and certified industry experts, we’ve helped 80+ financial institutions achieve measurable results.
With an NPS above 70, we enable global banks and financial service firms to reinvent and transform their business processes.
DIGITAL OUTCOMES DELIVERED
Transactions and digital interactions processed annually
Payments processed per year
Collections achieved through automation
Average reduction in total cost of ownership (TCO)
Decrease in turnaround times for banking back-office tasks
Accuracy delivered via digital and automation tools
Who We Serve
Leveraging deep domain expertise, marketing-leading technology, and advanced platforms, we deliver measurable outcomes across the banking industry.
Consumer Lending
Retail Banking
Cards
Payments
Fintechs
Capital Markets
Commercial Banking
Our Solutions
Our comprehensive solution suite covers the entire transformation journey, from data and analytics platforms to operational BPaaS, application-level systems, and end-to-end solutions. Powered by AI and intelligent automation, we modernize legacy environments, enhance agility, and future-proof financial service organizations.
Sutherland FinTelligent
Drive Agentic AI-led automation across BFS processes — from origination to compliance — ensuring accuracy, speed, and cost efficiency.
Sutherland FinXelerate
Modular, digital-first solutions for FinTech firms covering onboarding, payments, compliance, and enterprise services to accelerate scale and innovation.
Retail Banking Operations
Comprehensive core banking services across deposits, payments, product management, channel servicing, and regulatory reporting, with multi-cloud deployment and ecosystem integration.
Lending Operations
End-to-end support for auto, consumer, mortgage, and commercial loans — from origination and underwriting to servicing, collections, and recovery — powered by analytics and digital-first customer journeys.
Digital Collections
AI-driven debt collection solutions that personalize outreach and improve recovery rates through analytics, digital channels, and conversational AI for compliance-friendly operations.
Payments Operations
Coverage across the entire payments and remittance value chain, supporting all major payment rails — Swift, MT, ACH, SEPA, Direct Debit, FedNow, Faster Payments, CHIPS, CHAPS, Target, and more.
Cards & Issuer Operations
Reimagined card lifecycle management — from onboarding and KYC to servicing, fraud management, disputes, and collections. Advanced analytics enable customer segmentation and loyalty optimization.
Financial Crime and Compliance
End-to-end solutions spanning KYC, customer screening, transaction monitoring, payment screening, SAR filing, and fraud detection.
Customer Service and Contact Center
Omni-channel support across digital and assisted channels, covering account servicing, billing, disputes, and fraud resolution. Licensed and unlicensed agent support for retail, commercial, FinTech, and payments clients.
Composable Banking Platform Accelerator
An AI-powered, modular, and API-driven architecture that enables faster product launches, broader digital channel reach, and greater operational agility.
Core Banking Modernization
Modernize and integrate core banking platforms across deposits, lending, and payments. Deliver modular architectures, seamless migrations, and composable frameworks that improve resilience and flexibility.
Legacy Transformation & Integration
Comprehensive modernization of legacy and mainframe systems, including data conversion, API enablement, and cloud-native upgrades to support scalable, future-ready operations
Experience Design & Engineering
Design and engineer digital-first banking experiences across onboarding, account servicing, lending, payments, and collections. Use conversational AI and automation to enhance customer and employee interactions.
Platform-Based SaaS Solutions
Implement ready-to-deploy SaaS solutions for lending, KYC, payments, and collections to accelerate adoption and reduce operational overhead.
Cloud & Infrastructure Services
Deliver secure, compliant cloud transformation tailored for banking and financial services. The E.A.S.I. Cloud Management Platform supports resilience, efficiency, and innovation across regulated environments.
Agentic AI Solutions
The Sutherland FinTelligent® platform applies Agentic AI automation across banking processes – from origination to compliance – to enhance accuracy, speed, and cost romanceance.
Banking Target Operating Model Design
Build future-ready operating models for retail, commercial and payments organizations. Optimize processes, technology stacks, organizational design and rightshoring strategies to enhance efficiency, compliance, and resilience.
AI-First Banking Transformation Design
Reimagine banking operations through an AI-first lens. Embed intelligence into lending, payments, and compliance workflows to unlock automation, accuracy, and exceptional customer experiences.
Global Capability Center (GCC) Design & Transition
Enable banks and FinTech firms to build or scale GCCs across operations, technology, and compliance. Drive seamless transitions, robust governance, and regulatory assurance for global delivery excellence.
Sutherland Labs (BFS)
A human-centered design lab for banking and financial services. Co-create omnichannel customer journeys, next-generation products, and innovative services powered by design thinking, behavioral insights, and data intelligence.
Digital Acceleration Center
A co-innovation hub that accelerates digital adoption for banks and FinTechs. Rapidly prototype, test, and deploy solutions in payments, lending, and compliance using modular, scalable platforms.
Sutherland Connect®
Omni-channel customer experience platform tailored for banking and financial services, enabling seamless, compliant engagement across channels.
Sutherland CX360®AI-driven interaction analytics that improve customer journeys across lending, payments and compliance touchpoints.
Conversational AI
Intelligent chat and voice automation that powers self-service, collections, and fraud dispute resolution.
ExtractDocument digitization for banking workflows including loan documents, KYC forms, and payment instructions.
Robility®Hyperautomation framework designed to orchestrate complex banking workflows such as AML alerts, loan processing, reconciliations.
Sutherland Translate AI®
Multilingual AI solution enabling global banking support and compliance documentation at scale.
SmartLeap® HelpTree
AI-driven IT service management and troubleshooting for banking systems and employee support.
Sutherland Anywhere®Secure remote workforce orchestration for compliant banking and financial operations.
Agent Assist
AI-augmented support tool that provides banking agents with real-time suggestions and compliance prompts.
Collect AI
Collections analytics platform with delinquency prediction, segmentation, and next-best-action models to optimize recovery strategies.
Growth Analytics
Predictive analytics models that drive customer lifetime value, deposit growth, and cross-sell in retail and commercial banking
IDScan
Real-time document verification and KYC automation for faster, more accurate onboarding and compliance.
Sutherland Sentinel AI®
AI-led quality monitoring solution for proactive oversight of contact center interactions and compliance adherence.
Prodigy
Finance digitization platform delivering end-to-end automation and insight for finance and accounting transformation.
CloudTestrAI-powered quality engineering platform for continuous testing and assurance of banking applications.
Engage
Integrated agent workspace combining AI-augmented analytics and desktop tools to enhance service effectiveness.
Level Up
Performance management platform for quality monitoring, coaching, and continuous improvement in service delivery.
Why Sutherland
Trusted by 80+ BFS Clients Worldwide
Sutherland partners with leading banks, FinTech firms, and financial service providers worldwide, delivering measurable outcomes with an NPS of 70+. Managing 50M+ digital transactions annually, we bring proven scale and reliability to every engagement.
Outcome-Driven by Design
More than 70% of our engagements are structured around quantifiable business outcomes, aligning our success directly with our clients’. This results-driven model ensures every initiative delivers sustained efficiency, agility, and growth across BFS operations.
Measurable Efficiency and Performance Improvements
Our transformation programs deliver up to 35% reduction in total cost of ownership and a 30% uplift in operational efficiency. Through AI, automation, analytics, and cloud, we streamline banking workflows — from payments and lending to compliance and customer experience.
Analyst Recognitions
Sutherland Named Star Performer in Everest Group’s 2025 Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment
Sutherland Recognized as: Major Contender – Everest Group Digital Workplaces Service PEAK Matrix Assessment 2024 | Mid-market Enterprises
Placed in ‘Major Contenders’ category in its 2024 PEAK Matrix Assessment for T&S – Content Moderation
Placed in ‘Star Performer’ category in its 2023 Peak Matrix Assessment for Banking Operations Services
Placed in ‘Major Contenders’ category in its 2023 Peak Assessment Matrix for Banking Operations Services
Placed in the ‘Horizon 1’ category of the HFS Horizons: The Best Service Providers for Retail Banks 2023
Placed in the ‘Horizon 3’ category of the HFS Horizons: Customer Experience Service Providers, 2024
Our Partners
With FinScan, we enable stronger AML and compliance capabilities for enterprises.
Providing a comprehensive suite of technology solutions for the Financial Services Industry.