AI-Driven Service Innovation: Redefining the B2B Customer Lifecycle
Our focus at TSIA World Envision will be on how AI is fundamentally transforming service-based business models—unlocking new growth opportunities, optimizing customer engagement, and boosting operational efficiency. With the B2B customer lifecycle undergoing a radical shift, Sutherland’s AI-driven solutions empower organizations to not only adapt but thrive by making smarter, data-driven decisions that drive long-term profitability.
Services Showcase
Enterprise B2B Product Support
We add strategic value to ISVs, OEMs, and Managed Services companies across the full spectrum of storage, cybersecurity, customer experience, eCommerce, cloud hosting, Telecommunications MedTech, FinTech, E-Learning, SaaS, UCaaS/CCaaS platforms, and XaaS vendors.
Analytics-Driven Customer Success
We provide end-to-end services addressing the needs of organizations at all levels of customer success maturity. We deliver measurable business outcomes that drive industry-leading ARR retention and NPS satisfaction scores.
IT Infrastructure and End-User Support
Our IT infrastructure and end-user support offerings provide a central point of contact for your organization. We offer responsive, 24/7, omnichannel level 0-3 service desk support in 40+ languages to address issues, requests, and inquiries promptly.
Purchase-to-Partnership Experience Management
Leverage AI-driven insights and automation for seamless collaboration, personalized support, and proactive customer engagement. Streamline handovers, bust silos, and integrate digital and human touchpoints to deliver a unified, predictive, and optimized B2B experience from purchase to partnership.
The Future of B2B Customer Lifecycle: Connected Intelligence
Exclusive Expo Theatre Session
Join Doug Gilbert, CIO and Chief Digital Officer, for an insightful session on gaining valuable insights from every customer interaction—from initial purchase through renewal, as well as across Professional Services, Customer Success, and Technical Support. Discover how to analyze conversations and transactions to understand customer sentiment, health, and friction points, and leverage these insights to design the ideal customer experience throughout the entire journey.
Wednesday, October 23
1:35 PM-1:55 PM (PT)
Expo Theatre #2
Meet Our Experts On-Site
Doug Gilbert
CIO and Chief Digital Officer
Sanjeev Bode
SVP, and Head of Technology Vertical
Navaneethan Thirumurthy
VP, Data and Analytics
Nagarajan Subramanian
AVP, and Head of Enterprise Technology Services
Gopal Ummadisetti
AVP, CX Engineering Services
Balajii Chandarasikharan
AVP, Enterprise Technology Services
Rob Schneider
AVP, Digital Solutions
Kristian Booth
Sr. Director, Enterprise Technology Services
Naveen Kumaresan
Sr. Director, Platform Solutions
Shawn Santos
Sr. Director, Enterprise Technology Services
Janani Chinthamani
Director, Technology Vertical