AI-Driven Service Innovation: Redefining the B2B Customer Lifecycle
Our focus at TSIA World Envision will be on how AI is fundamentally transforming service-based business models—unlocking new growth opportunities, optimizing customer engagement, and boosting operational efficiency. With the B2B customer lifecycle undergoing a radical shift, Sutherland’s AI-driven solutions empower organizations to not only adapt but thrive by making smarter, data-driven decisions that drive long-term profitability.
Services Showcase
Enterprise B2B Product Support
Analytics-Driven Customer Success
IT Infrastructure and End-User Support
Purchase-to-Partnership Experience Management
The Future of B2B Customer Lifecycle
Exclusive Expo Theatre Session
Join Doug Gilbert, CIO and Chief Digital Officer, for an insightful session on gaining valuable insights from every customer interaction—from initial purchase through renewal, as well as across Professional Services, Customer Success, and Technical Support. Discover how to analyze conversations and transactions to understand customer sentiment, health, and friction points, and leverage these insights to design the ideal customer experience throughout the entire journey.
Wednesday, October 23
1:35 PM-1:55 PM (PT)
Expo Theatre #2
Meet Our Experts On-Site
Doug Gilbert
CIO and Chief Digital Officer
Sanjeev Bode
Head of Technology Vertical
Navaneethan Thirumurthy
Data and Analytics
Nagarajan Subramanian
Head of Enterprise CoE
Gopal Ummadisetti
CX Engineering Services
Balajii Chandarasikharan
Enterprise Technology Services
Rob Schneider
Digital Solutions
Ajoy Chakraborty
Technology Vertical
Naveen Kumaresan
Platform Solutions
Shawn Santos
Enterprise Technology Services
Janani Chinthamani
Technology Vertical