Streamline Provider Touchpoints and Maximize Your Network Reach

Credentialing delays continue to challenge payers, providers, and members—driving up costs, slowing provider onboarding, and limiting faster access to care. Traditional, manual processes only add to the burden. Similarly, frequent recredentialing for providers across all contracted payers, including health plans, Medicaid, and Medicare, can be as time-consuming and labor-intensive as first-time credentialing. Sutherland changes that.

Sutherland – a NCQA-certified and URAC-accredited Credentialing Verification Organization (CVO), streamlines every stage of the payer credentialing and monitoring journey. Powered by our SmartCred® platform, automation, and flexible service models, we help payers accelerate accuracy, compliance, and efficiency—while reducing provider fatigue and ensuring faster access to care.

Build a future-ready credentialing solution that helps you maximize network reach and balance cost with performance.

Outcomes Delivered

50%

Faster credentialing turnaround time

60%

Of initial credentialing within 48 hours

70%

Reductions in credentialing costs

90%

Automated verifications

98%

Completion rate

>99%

Credentialing accuracy

End-to-End Provider Credentialing Services

From CAQH integration and automated Primary Source Verification (PSV) to real-time inventory monitoring, advanced tracking and reporting, we simplify complex credentialing processes and accelerate timelines. With continuous sanctions monitoring and 300+ built-in business validations, we ensure compliance, accuracy, and exceptional quality. We drive seamless healthcare provider outreach and document collection via a flexible omnichannel outreach platform while optimizing workflows that shorten credentialing timelines.

As a top third-party payer credentialing service provider, we help firms build a stronger, safer and efficient provider network with credentialing powered by intelligence and automation. Our solutions include

Application Collection & Prescreening

  • Integration with CAQH to auto download Credentialing application & Data 
  • Perform Prescreening to ensure completeness of the application
  • Automated outreaches to providers for missing information

Perform Primary Source Verifications

Data Validations & Quality Reviews

Final Packet & Risk Level Assessment

Benefits

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Faster Approvals

and reduced delays

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Deliver Better

provider and member experiences

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Optimized Workflows

that cut costs and errors

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Improved Compliance

with state and federal regulations

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Reduced Provider Fatigue

through omnichannel outreach

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Improved Process Visibility

with near real-time dashboards

Our Engagement Models

SmartCred® BPaaS


Credentialing Technology + FTE Support

A combination of highly efficient SmartCred® technology and trained Sutherland credentialing staff configured to address more complex credentialing needs, enabling you to deliver compliant, optimized and streamlined credentialing.

FTE-based


Credentialing BPO Services

Contracted team of trained and managed FTEs to support your existing credentialing services and clear backlog to help you onboard faster. 

SmartCred® CVO


Credentialing NCQA/URAC compliant CVO Services

Outsourced end-to-end credentialing, monitoring and reverification to certified and accredited standards to meet your compliance needs with high-quality, low-cost models.

Shared Services


Multi-payer Credentialing Solution 

This unique and cost-effective model, in addition to the CVO and BPaaS models, allows shared credentialing, keeps networks confidential, and provides each organization with committee-ready, unique packages.

Platforms

Sutherland SmartCred®

Automates credentialing to improve quality, consistency, and speed, using omnichannel outreach to reduce provider friction and accelerate turnaround.

Sutherland SmartCred®

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We look forward to talking soon.