Reimagine Your Core Systems with Business-First, AI-Driven Transformation
The insurance industry is at a crossroads. Legacy systems are holding insurers back—limiting agility, driving up costs, and making customer experiences more fragmented. Yet, modernizing these systems is daunting.
Most transformation efforts focus only on technology, ignoring the business, operational, and data challenges that truly define success. Sutherland takes a different approach.
We go beyond legacy system replacements—integrating AI, automation, and business-first strategies to modernize insurers faster, at lower risk, and with guaranteed outcomes.
Why Insurers Can’t Wait Any Longer
The cost of delaying modernization is rising. Legacy constraints don’t just impact IT—they hurt the bottom line, slow business growth, and erode customer trust.
Of insurers risk knowledge gaps as legacy system experts retire.
Increase in technical debt across insurers is forecasted by 2025.
Of enterprise AI projects are hindered by poor data quality.
Of Gen Z customers may switch insurers over poor digital experiences.
Client Stories with ARGO Insurance: 14 Years of Transformation and Dependable Service
Client Stories with NEXT Insurance: Co-creating Retailization of Insurance Customer Experience with Sutherland
Human-Centered Digitization: Redefining Life and Group Insurance Claims for Today’s World
Your Challenges, Solved
Insurers struggle with costly, complex, and high-risk modernization—but it doesn’t have to be this way.
Legacy Data Lock-In
Data trapped in proprietary systems makes migration difficult and expensive.
High Migration Costs
Traditional methods cost $10–15M per migration, making transformation unaffordable.
Operational Inefficiencies
Fragmented legacy systems increase cycle times by 40% and slow growth.
Unclear ROI
60% of insurers report that their transformation projects fail to deliver tangible business outcomes.
How We Solve It
Automated Data Migration
AI-powered tools (Robility™ & Extract.ai) automate extraction, standardization, and validation, ensuring 100% data accuracy and reducing migration time by 50%.
Conversion-as-a-Service
Pre-built data conversion accelerators eliminate custom builds, reducing migration costs by 50%.
End-to-End Process Automation
Hyperautomation-driven workflows streamline policy, claims, and underwriting processes, cutting cycle times by 75%.
Outcome-Based Engagements
Risk-sharing models align Sutherland’s compensation with cost savings, efficiency gains, and CX improvements.
Industry-Specific Benefits: Tailored for P&C and Life & Benefits
Property & Casualty (P&C) Insurers
Reduce claims cycle times by 75% with automated adjudication.
Advanced analytics improve underwriting accuracy, lowering loss ratios.
Automated compliance checks streamline adherence to industry regulations.
Life & Benefits (L&B) Carriers
Streamline policy administration and claims management.
Accelerate market entry with cloud-native platforms.
Personalize engagement, improving NPS by 10+ points.
How Sutherland Transforms Insurance with Digital Engineering & Services (DES)
We don’t just replace technology—we rethink how insurers work.
API-First Architecture
We modernize systems without disruption, using microservices and cloud-native frameworks.
Cloud Enablement
Our AWS, Azure, and Google Cloud partnerships ensure seamless, scalable migration.
Intelligent CX Engineering
We integrate AI-powered engagement tools to improve omnichannel customer experiences.
Data-Driven Transformation
Our data fabric strategies ensure insurers can leverage analytics for smarter decision-making.
A Transformation Roadmap Designed for CIOs, COOs, and CDOs
- CIOs. AI-driven data migration, API-led integration, and cybersecurity enhancements.
- COOs. Operational efficiency, cost reduction, and scalability without disruption.
- CDOs. Omnichannel customer experiences, AI-driven underwriting, and cloud-native ecosystems.
Each leader has unique goals—we align transformation to your priorities.
Next Steps: Future-Proof Your Insurance Operations Today
✔ Discover how AI and automation can reduce your operational costs by 50%.
✔ Learn how to modernize with zero data loss and full compliance.
✔ Unlock real, measurable ROI—guaranteed.