The Challenge
Breaking Through Legacy Roadblocks
Our client is a leading provider in the insurance and employee benefits space, specializing in group disability, life, absence management, and voluntary benefits. Known for its innovative approach, it integrates advanced technology with personalized service to deliver seamless policy management and claims solutions.
The client faced significant obstacles in their data migration efforts. Non-standardized, undocumented legacy data structures complicated the process, while a limited pool of internal SMEs, due to an aging workforce, created resource bottlenecks. Data quality emerged as another hurdle, with 30% of the data requiring cleansing or enrichment. Adding to these challenges were the high costs of engaging target platform SMEs, making transformation an uphill battle.
The client embarked on a multi-year transformation to modernize their policy and claims platforms by migrating to cloud-based SaaS solutions. Despite their vision, the journey was riddled with issues in case setup, enrollment, policy changes, renewals, and claims processing. These challenges stretched their Subject Matter Experts (SMEs) thin, hampering efficiency and progress.
To address these challenges and accelerate transformation, they chose Sutherland as the preferred partner.
The Outcome
Prioritizing Business Needs with Digital Excellence
Sutherland adopted a business-first approach to ensure a seamless and efficient data migration process. By focusing on critical data and archiving historical records, the solution minimized disruptions and addressed operational priorities. Active policies, ongoing claims, and related leave and absence data were migrated first, while closed and historical claims were archived for compliance and insights.
Utilizing Robility™, Sutherland’s proprietary automation platform, the process achieved 100% accuracy, eliminating the need for extensive SME involvement and reducing complexity.
The transformation roadmap was executed in two streamlined phases. In Phase 1, a 16-week development cycle, including foundational Sprint 0 and six two-week execution sprints, laid the groundwork for success. Phase 2 focused on batch-based migrations aligned with business priorities, leveraging a five-step automated process for data mapping, extraction, loading, cleansing, and reconciliation. This approach ensured seamless execution with minimal disruptions and consistent accuracy.
Sutherland’s innovative approach delivered exceptional results. The program achieved 30% faster execution, saving the client 40% in costs compared to traditional methods. Policies and claims were migrated with 100% accuracy, eliminating production issues and requiring only 5% effort from client SMEs. Archived data became accessible within 24 hours, while technical debt was significantly reduced, allowing the client to leverage legacy data for product innovation and pricing strategies.
That’s digital performance unlocked, and measurable results delivered!
By combining cutting-edge digital solutions and business process excellence, Sutherland enabled the client to focus on customer-centric innovation and long-term growth. With operational disruptions minimized and legacy inefficiencies resolved, the client is now positioned for a scalable, future-ready business model.
Faster Execution
Cost Savings
Accuracy
Accelerate Your Transformation Roadmap With Sutherland’s Digital Engineering Solutions
Services
Application Modernization, Cloud Engineering, Digital Engineering Services
Industry
Insurance
