Infographic | Communications Media and Entertainment
Industry-specific SMEs add game-changing value by building engagement in online communities with informed, research-powered conversations and comments.
MAY 25, 2022
Sutherland CX experts build & deploy a real-time language translation pilot program that allows streaming leader Spotify to expand its consumer service capabilities in new and existing markets, all while improving service levels during peak volume intervals. Spotify is a global leader in audio streaming and media services. They serve more than 450 million monthly users in over 180 countries across a variety of support channels in more than a dozen languages.
Sutherland’s Next Generation Online Community Management services help a global news publishing house enhance their brand image, drive customer loyalty and increase overall revenue via platform advertising.
Why should organizations care about human-centered experience design? Discover the reasons it is essential to delivering transformational automation that gets results.
How to Build Better Automation That Grows Brands & Business
Learn How to Build & Maintain a Thriving NextGen Community
As online communities become strategic brand assets, content moderation is critical to their success. What are the key factors of effective content moderation? Let’s find out.
Learn the various ways that Sutherland boosted customer service scores of a streaming platform with SmartLeap™ HelpTree, an augmented knowledge intelligence platform.
As switching SaaS providers continues to get easier, the goal of reducing churn and improving retention can be a challenge. To help, the primary goal of Customer Success (CS) is to ensure subscription customers achieve their desired outcomes while having an exceptional experience doing so. These five essential elements can help you become more successful at reducing churn, increasing retention, and improving Customer Success.
Many today are subscribing to the use of goods and services rather than purchasing them outright. These subscription relationships are proving economically beneficial, convenient to consumer, and typically easy to exit. This has meant a shift in priorities for brands, away from customer satisfaction and toward customer success.
View our case study about how Sutherland helped a global entertainment brand deliver exceptional customer service as they jumped into a new segment.
Online chatter is key to driving buyers to your products and services, it can also drive prospective purchasers away. Companies that understand this delicate dynamic know how to make online reviews work for their business, not against it.
Discover how Sutherland helped their client create a remote working solution during the COVID-19 pandemic by setting up a secure work at home environment worldwide.
Fake news is 70% more likely to be shared than truth. In our Age of Misinformation, a better approach to content moderation is required to protect and nurture communities and conversations vital to your brand.
Our client needed to create and establish connected consumer device support. Learn how Sutherland Global helped transform their customer service line.
From storefront content creation to product listings and SKU management, we create high-quality content that allows for data mining and personalization.
Often lost in translation is the potential for digital transformation to reshape company culture and improve the employee experience for the better.
When it comes to how employees get work done in the enterprise, voice tech is taking siege and changing the way we do even the most basic of tasks.
Learn how personalization is one of the most effective ways to create the best customer-centric experiences, and how data powers these experiences.
The common misconception is that CSR is charity. Corporations aren’t mindful of the fact that CSR is actually a business investment. Read more here.
A powerful design thinking strategy is both empathetic & evolutionary. See how to implement a successful design thinking strategy for your business here.
Read our article on how Sutherland transformed supply chains for a communications technology client with automation and machine learning.
See how Sutherland helped a top 3 telecommunications and media service provider cut operational costs through its "smart model" transformation.
Read how Sutherland helped a leading movie theater chain increase customer engagement, enrollment, active memberships, and retention.
Sutherland Global helped a leading US-based movie theater chain optimize its campaign management and customer engagement, using our data science capabilities.
Read our case study on how Sutherland increased customer satisfaction & reduced cost for a media & entertainment company with intelligent automation.