Traditional IT support models struggle to keep up with today’s complex digital workplace. Rising ticket volumes, misrouted incidents, longer resolution times, and inconsistent employee experiences are signs that incremental fixes are no longer enough.
This shows how an autonomous operating model helps you:
- Reduce MTTR and ticket backlogs
- Improve Digital Employee Experience (DEX)
- Lower operational and outage-related costs
- Scale support without increasing headcount
- Move from reactive firefighting to proactive resolution
Powered by Sutherland’s Autonomous Support Engineer (ASE) framework, this new model replaces tiered handoffs with intelligent, AI-driven orchestration across the digital workplace.
For a deeper dive into the framework, architecture, and measurable impact, explore the full e-book: Autonomous Digital Workplace Support
