NEXT Insurance has rapidly evolved into one of the most trusted brands in small commercial insurance. To meet the growing expectations of small business owners for seamless and efficient customer service, NEXT sought a partner with deep industry expertise, proven execution, and operational flexibility. Enter Sutherland—a global leader in digital CX transformation.
In this interview, Kurt Stevenson discusses how Sutherland’s team of licensed agents, robust quality management processes, and customer-first approach have empowered NEXT to scale efficiently while maintaining high service standards. As NEXT continues to grow, its partnership with Sutherland remains a key driver of innovation in customer experience.
