Case Study

End-to-end customer lifecycle management.

Leading US provider of reloadable pre-paid cards and related financial services.

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Case Study - Leading Prepaid Card Service Provider

Process and domain excellence and Sutherland’s strong data analytics capabilities have driven measurable improvements in average handling time and NPS across business lines, reducing costs, and improving the customer experience.

The client is incredibly pleased with results in the contact center and is evaluating implementation of digital solutions including chatbots, avatars, and robotic process automation to improve speed and quality of service to their customers.