Enterprise Support Transformative Approach to Solving Customer Problems
January 03, 2018
Our Design services enable a human-centric approach to digital transformation. Whether solving frustrations along the customer journey, improving digital channels, or identifying new service opportunities—we provide an exceptional foundation that puts your customers first.
World-class researchers, designers, and strategists in Sutherland Labs provide:
Sutherland’s Management Consulting and Research services are the bridge between ideas and insights and actual business practice. We map those insights to the way your company works—targeting specific business requirements, work streams and implementation plans. Whether you’re trying to scale to meet growing business volume, improve customer satisfaction scores, or increase organizational efficiency—our programs deliver measurable results.
We provide the following consulting services:
Our Research services include the following:
Our leading-edge analytics and AI solutions are designed to translate massive amounts of data into immediately useful action, driving new customer acquisition, minimizing customer churn, optimizing pricing, and lowering cost of operations.
The Sutherland portfolio of analytics & AI services spans our global operations to provide a deep set of offerings to drive business and performance impact.
Our Analytics services include the following:
Sutherland’s Platform Services leverage a combination of emerging Digital Technologies designed to help clients increase customer satisfaction and loyalty while driving down Total Cost of Ownership.
Our Platform and Digital Technologies enable creative customer engagement strategies that expand customer contact channels and bring innovative self-service offerings. Focusing on innovative Customer Communication Channels, AI, Self Help Technology, and Customer 360 Views, our services produce measurable results in customer satisfaction and cost reduction.
Our Enterprise Automation Services help integrate disparate systems in a simple, repeatable and scalable manner which drive increased efficiencies for our clients. Our Automation and Robotics offerings not only improve quality and accuracy, but they also decrease the legacy costs associated with these operations.
Our Platform Services support all industries and offerings across Sutherland’s ecosystem.Learn more about our Chatbots
Sutherland's Tech Services leverage decades of business process knowledge and know-how in digital technologies to enable best-in-class customer experiences. Partnering with us gives you direct access to our deep industry expertise, innovative digital technology solutions, and flexible engagement models to help you stay agile and serve your customers better and faster.
Our featured services include:
Top 3 Media & Communications Service Provider
Multinational Computer Technology Company
Top Five Health Plan
Market Leader in Quality Control Equipment
Leading Gaming Console Provider
Global Healthcare Technology Provider
Leading pet specialty retailer
January 03, 2018
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