Driving better customer experiences in any channel or business process.

Whether you have an existing digital process or want to build one, Sutherland can design, develop, and deliver what you need to improve the customer experience in any area of business.

Explore our Digital Transformation services.

Design

Design

Our Design services enable a human-centric approach to digital transformation. Whether solving frustrations along the customer journey, improving digital channels, or identifying new service opportunities—we provide an exceptional foundation that puts your customers first.

World-class researchers, designers, and strategists in Sutherland Labs provide:

  • Design Research to see the world through customers’ eyes and understand their complex relationship with the world around them.

  • Design Strategy to help organizations define the right problems to solve and create a road-mapped vision of the future.

  • Digital Design to translate ideas into concepts, and then brainstorm, prototype, and test solutions to be developed.
Consulting & Research

Consulting & Research

Sutherland’s Management Consulting and Research services are the bridge between ideas and insights and actual business practice. We map those insights to the way your company works—targeting specific business requirements, work streams and implementation plans. Whether you’re trying to scale to meet growing business volume, improve customer satisfaction scores, or increase organizational efficiency—our programs deliver measurable results.

We provide the following consulting services:

  • Digital Strategy & Value
  • Digital Customer Experience
  • Digital Maturity
  • Digital Workplace
  • Enterprise & Process Automation
  • Analytics & Insights

Our Research services include the following:

  • Strategy, Market and Business Research
  • Investment Research
  • Investment Banking /Private Equity /Venture Capital Research
Analytics & AI

Analytics & AI

With the acquisition of Nuevora—a leading edge analytics solutions provider—Sutherland has vastly expanded our existing capabilities in the analytics and artificial intelligence space. Our solutions are designed to translate massive amounts of data into immediately useful action, driving new customer acquisition, minimizing customer churn, optimizing pricing, and lowering cost of operations.

The Sutherland portfolio of analytics & AI services spans our global operations to provide a deep set of offerings to drive business and performance impact.

Our Analytics services include the following:

  • Business Intelligence, Insight, and Reporting Platforms
  • Predictive, Prescriptive, and Descriptive Analytic models
  • “Big Data” Machine Learning and AI data intelligence solutions
  • Social Media and Web Analytics
  • Customer Data and Database Management Services
  • Data Advisory and Maturity Assessment Services
Platforms & Tools

Platforms

Sutherland’s Platform Services leverage a combination of emerging Digital Technologies designed to help clients increase customer satisfaction and loyalty while driving down Total Cost of Ownership.

Our Platform and Digital Technologies enable creative customer engagement strategies that expand customer contact channels and bring innovative self-service offerings. Focusing on innovative Customer Communication Channels, AI, Self Help Technology, and Customer 360 Views, our services produce measurable results in customer satisfaction and cost reduction.

Our Enterprise Automation Services help integrate disparate systems in a simple, repeatable and scalable manner which drive increased efficiencies for our clients. Our Automation and Robotics offerings not only improve quality and accuracy, but they also decrease the legacy costs associated with these operations.

Our Platform Services support all industries and offerings across Sutherland’s ecosystem.

Tech Services

Tech Services

Sutherland's Tech Services leverage decades of business process knowledge and know-how in digital technologies to enable best-in-class customer experiences. Partnering with us gives you direct access to our deep industry expertise, innovative digital technology solutions, and flexible engagement models to help you stay agile and serve your customers better and faster.

Our featured services include:

  • Advisory Services – Program management and technology advisory
  • Data Services - Integration and stewardship
  • Application Services – Back office automation and user engagement solutions
  • Product Services –Development and quality assurance
  • Cloud Services – Cloud adoption and consumption
  • Support Services – Service desk and enterprise support
Learn more about our Tech Services

Our work
in action.

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