Content Moderation in the Digital Age
A human-centric approach to delivering sustainable, scalable solutions.
The Unavoidable Content Challenge
Content moderation is a challenge for organizations of all sizes across every industry.
The shift to digital-first, highly personalized conversations between organizations and online audiences presents ever-evolving content moderation challenges.
From filtering malicious social media posts and product reviews to the 24/7 nature of user-generated content, organizations must react quickly and consistently. The sheer volume of content that requires management is estimated to have grown by 10x over the last few years alone. To stay ahead, forward-thinking organizations need a more effective approach to content moderation.
Managing Content in a 24/7 World
Sutherland helps organizations provide positive human interactions by effectively moderating contentious and harmful content. In turn, this creates safe and trustworthy online communities.
Our long-standing expertise in content creation, deep research, fact-checking, customer experience management, and human-centric design underpins our Content Moderation offering.
This expertise enables Sutherland to strike the right balance between human and machine. AI and automation have an important role to play, but so too do the people working with them—our Content Guardians sit at the heart of the positive experiences we deliver for our clients.
- Photos, Videos, Text, Reviews, Blogs
- Hate Speech
- Sexual Exploitation
Professional Network / Gaming
- Abuse & Harassment
- Hate Speech
- Product Catalog Content
- Moderate / Validate Product Descriptions
- Storefront Images & Videos
- Business Identity, Photos, Products & Services
- Oversight of User-Submitted Content to Platform-Specific Guidelines
- Flag & Removal of Inappropriate Content
Trust & Safety
- Account Integrity, Hacking & Account Takeover
- Payment Protection
- Chargeback Protection
- Business Validation
Development / Content Integrity
- Marketing Content Creation
- Verticalized Content Development
- Fraudulent Content Protection
- Knowledge Base