Commercial & Consumer Lending

As consumer and commercial lending companies face increased competition and evolving customer expectations, they must also address increasing regulatory pressure and constant profitability challenges. Sutherland can help lending institutions in a number of ways, including delivering end-to-end optimized processes throughout the lending lifecycle and assessing and building analytics-driven risk models. We can also facilitate convenient multi-channel access to loan services through quality customer experience and help keep pace with regulatory requirements with state-of-the-art tools, analytics, and practices.

Explore the range of Consumer and Commercial Lending services that are available through Sutherland’s Digital, Business Process, and Customer Engagement Transformation service areas:

Digital Services

Digital Services

Research
Our global research experts conduct extensive assessments to help lenders assess credit risk, monitor risk, and identify early warning signs. Our clients also continue to benefit from Sutherland’s seamless process mapping and efficient risk-monitoring techniques that enable them to expand their coverage and conduct early detection of potential risks.


Technology Services
A leader in delivering consultative digital solutions, Sutherland can add value through automation to provide process productivity gains and error reduction and to ensure compliance for financial services organizations. Our consultative approach enables us to better understand the current state of our clients’ processes and goals to achieve significant improvement.

Customer Engagement Services

Customer Engagement Services

Care & Support
A recognized leader in delivering superior customer service, Sutherland provides multi-channel and self-service customer service and back-office support. This also includes cross-sell and upsell services to deepen customer loyalty and improve your organization’s revenue.

Business Process Services

Business Process Services

Finance & Accounting (F&A)
Sutherland’s team of finance and accounting experts can drive efficiencies to your financial services organization through handling account reconciliation, actuarial support, billing and collections, financial reporting, accounts payable, and general accounting activities. This allows your team to improve the quality of current processing and gain transparency and reduce cost and your carbon footprint.

Origination and Underwriting
Sutherland offers a range of services designed to streamline the lending cycle, including document management, fraud prevention, verification services, and underwriting solutions.

Collections
Sutherland’s collections professionals can reduce your organization’s days sales outstanding and collect payments from your customers. By partnering with Sutherland, you can focus on more vital tasks, while we collect valuable revenue on your behalf.