In today’s evolving economy, it’s more important than ever for payment processing companies to have more efficient and cost-effective methods. Sutherland offers a full line of end-to-end or customizable streamlined solutions and services that can significantly increase efficiencies throughout your payment business. We can help streamline processes in areas such as customer care, fraud prevention, and management and transactional support across the entire card lifecycle—all in a PCI-compliant manner.
A leader in delivering consultative digital solutions, Sutherland can add value through automation to provide process productivity gains and error reduction and ensure compliance for financial service organizations. Our consultative approach enables us to better understand the current state of our clients’ processes and goals to achieve significant improvement.
Customer Engagement Services
Care & Support
A recognized leader in delivering superior customer service, Sutherland provides voice and digital customer service to a diverse base of banking, financial services, and mortgage companies worldwide.
Business Process Services
Finance & Accounting (F&A)
Sutherland’s team of finance and accounting experts can drive efficiencies to your financial services organization through handling account reconciliation, actuarial support, billing and collections, financial reporting, accounts payable, and general accounting activities. This allows your team to improve the quality of current processing, gain transparency, and reduce cost and your carbon footprint.
Chargebacks and Dispute Management
Sutherland offers expert multi-channel customer lifecycle management, including customer correspondence and response as well as detailed tracking of disputes and complaint resolution. In addition, we can provide specific solutions to handle balance disputes, merchant disputes, unauthorized use, card defects, and other inquiries requiring time-sensitive and resolution.
Sutherland’s collections professionals can help define and optimize your collections strategy to reduce your organization’s days sales outstanding and collect payments from your customers. By partnering with Sutherland, you can focus on more vital tasks, while we collect valuable revenue on your behalf.