The Challenge
The financial institution had a workforce and working practices were disparate and varied, spanning 7,000 employees in 25 countries. They wanted to build a strategy for employee digital channels and workplace tools that would increase productivity, build community and lead to more contented employees overall.
To increase the likelihood of employee adoption, we needed to ground ourselves in the needs of their employees. Our goal was to understand employee’s day to day challenges and pain points, their preferred tools and workarounds, and to do this at scale to account for employees in multiple locations across the world.
The Outcome
We combined a large-scale survey and immersive fieldwork to build a rich picture of how employees over 13 countries really work, including organizational culture, tools and processes, and current challenges. This fed into digital strategy for channels and workplace tools, including:
- Digital workplace strategy – including digital channels, collaboration tools and internal communications.
- Short – and long-term productivity recommendations – based on understanding how their workforce really operates.
- Deep understanding of their employees’ user experience to inform best practices.
- 1000+ employees across 13 countries – took part, increasing buy-in for future changes.
Services
Insight & Design Labs, Business Operations, Automation
Industry
Financial Services
